Cabinet Office Digital
The Cabinet Office is undergoing a significant Digital Transformation. Over the next three years we aspire to make UK Government digital services the best in the world, meeting or exceeding the benchmark set globally by the best public or private sector standards. For us to meet this ambition we are aiming to further improve the conditions, processes and expertise we have in place to be set up for success. This means we need to go much further and faster and strengthen the delivery of DDaT in government.
To support these ambitions, we have established a new to build on existing strengths and is based on six principles;
Build trust by stabilising services and getting the basics right.Be the gateway for all digital, data and technology services delivered by the Cabinet Office to its civil servants and ministerial bodies.Provide impeccable service to our users.Drive digital, data and technology thought leadership.Transform ways of working.Build sustainable capabilities
The role
The role is part of Enterprise Services which provides, maintains and supports the IT services (hosted and public cloud infrastructure, telephony, network security, internet connectivity, local area networks, WiFi, end-user devices, cloud capability and full software portfolio) relied upon by the entire Cabinet Office.
Enterprise Services’ user base comprises over ten thousand includes the Cabinet Office, Government Digital Service (GDS), Chief Digital and Data Office (CDDO), Government Property Agency and a number of Ministers.
You will be managing a team of technology specialists to provide the overall IT platform for Government Digital Service (GDS) and Central Digital and Data Office (CDDO) totalling approximately 2,000 users. This includes working closely with NetOps, ServerOps and End User Computing engineers, as well as technical specialists in services such as Google Workspace, Amazon Web Services, Microsoft Azure and O365.
The role will have responsibility for the daily operation of the overall GDS Official IT platform, change management and root cause analysis as well as acting as an escalation point for the Live Service.
Main responsibilities
* Lead the team of technology specialists, providing direction and ensuring delivery of an exemplary IT service to GDS and CDDO.
* Lead the continual service improvement of the GDS IT services and conduct analysis of business processes to determine how technology solutions will best meet the user need and corporate requirements. Ensure any changes are captured in a timely manner and policy and processes are updated accordingly.
* Take ownership of any problems related to the delivery of IT services to the whole of GDS and CDDO. Accountable for the resolution of issues that emerge to ensure IT services are delivered optimally; this involves taking the initiative to ensure that necessary actions and decisions are made.
* Accountable for all GDS Internal IT Services relationship management with both internal and external stakeholders.
* Day to day lead on the service focus activity, responsible for ensuring that GDS and CDDO IT services meet user needs, those needs being based on evidence collected from the full range of users. Lead on the evolution of the service to meet user needs as they emerge.
* Gather and compile management information and consolidate agreed key performance indicators into product or service measures that underpin service management of GDS Internal IT services.
* In collaboration with the GDS IT Service Desk Manager, ensure that asset management and configuration are carried out for GDS & CDDO IT assets. Ensure processes and procedures are kept up to date and applied appropriately.
Carry out the day-to-day financial administration tasks for the GDS and CDDO IT team. Provide expertise around cost and value for money evaluations of proposed ICT solutions.