Field Sales Manager - Covering North London, West London, South London, Slough, Reading & Guildford
Sector: Sales and Business Development
Role: Manager
Contract Type: Permanent
Hours: Full Time
Competitive Salary package: £30,000, plus £20,000 OTC uncapped. Business needs vehicle or allowance.
As a Field Sales Manager, you'll cover the Northwest Region, and you'll be recruiting, leading, coaching, and managing a team of Field Sales Advisors to achieve and exceed pre-defined residential sales targets and other KPIs selling Virgin Media products to residential customers.
You'll be responsible for the achievement of both individual sales advisor KPIs and their team KPIs, including sales, installs & new customer acquisition, cost of sale, commission payments, pre-install cancellations (PICs), staff attrition, disconnects, and product mix.
Owning and leading all customer complaints for sales advisors in the team to achieve a satisfactory outcome, take corrective action, and overall reduce the number received by the company. Ensuring all members of the team apply and adhere to all company policies including Dignity at Work, Disciplinary Policy, and Grievance Policy.
Who we are
The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.
Together, we are Virgin Media O2, and we can't wait to see what you can do.
Accessible, inclusive and equitable for all
Virgin Media O2 is an equal opportunities employer, and we're working hard to remove bias and barriers for our people and candidates. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves
* Previous sales experience is needed with a shown sales track record - Ideally in push sales channel
* Full UK Clean driving licence
* Previous experience leading a Field based team
* Good knowledge of Microsoft Office applications including Word, Outlook, and Excel
The other stuff we are looking for
* Previous sales management experience desirable residential
* Ability to work independently using judgement and initiative
* Must be a self-starter
* Ability to influence and build effective links/partnerships
What's in it for you
Our goal is to celebrate our people, their lives, and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are designed to support both you and your loved ones, making sure that you're covered no matter what life throws your way.
Next steps
If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include either an assessment Centre, or a one-stage competency based interview and completion of a Saville Wave.
When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.
Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you're offered a job with us, it will be conditional, based on the passing of background checks. All roles require a criminal record check and some roles need a financial probity check. Your recruiter can provide you with more information if needed.
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