Our Incora Story is really taking off – we’d love you to join us for the journey We are currently seeking an exceptional professional to join us as a Senior Technical Support The IT function is responsible for the provision, development and support of IT infrastructure based on a workload centric strategy, to provide excellence in Information Technology solutions and services that will facilitate the vision, objectives and goals of Incora. Responsibilities Provide 2nd line helpdesk support for employees when documented processes fail or advanced troubleshooting and/or analysis is required. Support the 1st line team in delivering helpdesk support for internal users, ensuring network devices, peripherals, and services are operational and promptly restored. Focus on working with functional processes on a day-to-day basis. Protect the data and systems against unauthorised access, administrating user accounts and their associated security. Troubleshoot and ensure the operational support to the business. Maintain strong communication with IT suppliers and external service providers to facilitate information exchange and ensure smooth collaboration. Requirements Industry recognised qualifications, Microsoft accredited or equivalent (Microsoft MCSA/MCP ComptIA A IT) or significant experience. Previous IT Helpdesk experience. Strong knowledge of Microsoft based operating systems. Demonstrable knowledge of the implementation and management of desktop printing and Office applications. Experience with using and troubleshooting Microsoft Office. Knowledge of warehouse systems (scanners, mobile printers) would be desirable. Computer studies would be desirable. So, if you feel that the above describes you well, and want to be part of developing the Incora Story, apply now – we can’t wait to hear from you About Us Incora (a merge of 2 great companies’: Pattonair and Wesco Aircraft) is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical. With a strong foundation in the aerospace and defence markets, we manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services. We are expanding our team of skilled Engineers to ensure right-first-time every time. We Pride Ourselves On Offering Industry-leading capabilities Innovative solutions Greater customer value Trusted supplier relationships Business growth and operational efficiency Our people make us unique, and we offer an Outstanding Colleague Experience. We live by our values: Courage, Collaboration and Commitment and are proud to add real value to our customers’ businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age. Please note – it is Incora policy to run a criminal record check on all candidates and any offers of employment are conditional, subject to this check. The information you give will be treated as strictly confidential. Disclosure of a conviction or a caution will not automatically disqualify you from consideration. Any offence will only be taken into consideration if it is one which would make you unsuitable for the type of work you are applying for. Incora request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent Acquisition Team or Hiring Manager for a particular role. Any CVs sent to an Incora employee on a speculative basis will not be recognised and we will not accept liability for any fee or commission, should we subsequently employ a candidate who applied to us directly or was introduced by a member of our Talent Acquisition Team.