Ideally full time, but with the option of working between 30 and 37.5 hours
Closing Date: 17 Mar 2025
Location and Flexible Working
Lewes, East Sussex. We offer flexible working, encouraging employees to work in our office for at least 2 days per week. We currently hold face-to-face full team meetings once a week on Tuesdays.
About Plain Numbers
Plain Numbers is a young and fast-growing social purpose company. Established in 2020, we have a small and dynamic team who are committed to growing our impact and delivering lasting change for the organisations we support and consumers. Our mission is to enable people to better understand the information they need to make informed choices. We do so by empowering communication professionals within Plain Numbers Partner organisations; providing them with the skills they need to communicate numbers more clearly.
Overview of Main Duties
The post holder will play a crucial role in the growth of Plain Numbers. You will:
1. Manage a portfolio of partners on their journey with Plain Numbers – ensuring you foster positive relationships with key stakeholders to achieve high levels of partner satisfaction and maintain the quality of our implementation.
2. Be a key part of the team delivering our online training courses, and take an active role in facilitating sessions.
3. Provide ongoing support to trained Plain Numbers Practitioners to implement the Plain Numbers Approach in their organisation, including providing feedback on specific communications and helping them work towards achieving Plain Numbers Certification.
4. Provide an outstanding service to Plain Numbers Partners – keeping in regular contact with Practitioners and their colleagues to ensure they continue to be enthused, valued and on track to implement change.
5. Proactively generate opportunities to create marketing content from our work with partners, which will include working with our Marketing team to produce case studies of improved communications.
6. Support the delivery of presentations and Plain Numbers awareness sessions to staff and key stakeholders within our Partner organisations.
7. Work with our growing team to collate the key learnings from our partnerships and ensure continuous improvement in everything we do. This includes proactively seeking, gathering and recording evidence of the impact of our work with partners – including evidence of improved understanding, positive impacts on customers and impacts on business outcomes.
8. Work with the Sales & Marketing team to support effective conversations with prospective partners.
9. Keep accurate and up to date records of our relationships with the Partners you manage and support the team to collect evidence of the impact of our work.
10. Foster positive relationships with key stakeholders at our Partner organisations, taking a central role in consistently meeting and exceeding their expectations.
As a small team, we expect the successful candidate to be flexible and undertake a wide range of duties to support the needs of the business as it develops and grows.
Person Specification
You will be:
1. A people-oriented person who can build strong relationships with key stakeholders within Partner firms and with colleagues in the growing Plain Numbers team.
2. A self-starter, who is proactive and able to work independently as well as being part of a team.
3. Capable of hosting and leading discussions with training participants and partners.
4. Comfortable in external conversations, with a natural curiosity and an ability to explore nuanced topics in a professional and friendly manner.
5. Adaptable and enthused by the opportunity to participate actively in a wide range of business functions.
6. Willing to learn and develop as the organisation grows, striving for continuous improvements in everything we do.
7. A strong believer in, and advocate of, the Plain Numbers mission to enable firms to communicate in a way that more of their customers understand and thereby improve consumer outcomes.
We do not expect the successful candidate to have any pre-existing knowledge of the Plain Numbers Approach, but they should be keen to learn and capable of developing this knowledge.
Essential Skills and Experience
1. Strong interpersonal skills.
2. Excellent client care skills and experience of relationship management.
3. Excellent communication skills, both in written and verbal communications.
4. Ability to work within tight timescales.
5. Efficient organisation skills.
6. Ability to proactively maintain high standards of administration.
7. High attention to detail.
8. Ability to maintain high quality service provision to partners at all times.
Desirable Skills and Experience
1. Experience of working within smaller, growing organisations.
2. Experience of providing services to large organisations.
Benefits and Remuneration
This opportunity offers:
1. A full-time salary of £35,000
2. 25 days paid holiday (pro rata where relevant) plus Bank Holidays, increasing by 1 day per year (pro rata where relevant) until you reach 30 days
And as an employer we offer many other benefits which currently include:
1. Salary sacrifice pension scheme with 5% employer contributions
2. Group life insurance and income protection schemes
3. Private health insurance (following successful completion of probation period).
4. Corporate health cashplan membership to assist with day-to-day healthcare costs (following successful completion of probation period)
5. Enhanced family pay
6. A fully supported approach to professional development
7. Opportunities to work flexibly
Recruitment Policies
Plain Numbers is committed to being an equal opportunities employer and all applicants will be treated equally throughout the recruitment/selection process and beyond. We are happy to consider any reasonable adjustments that candidates may need and you will be asked whether any are required during your application. We are also committed to building a diverse team made up of people from varied backgrounds with different experiences. Therefore, we actively encourage applicants from marginalised groups.
To apply for this opportunity, please submit a CV and covering letter via our recruitment portal in the first instance. We will not accept applications without a covering letter. We suggest you take a look around our website, review our values, and include what you find most interesting about our work, or the findings of our research. We also advise candidates to refer to the job description and person specification in their application.
If you would like the opportunity to have an informal conversation to find out more about whether Plain Numbers, and this specific role, is a good fit for you, please contact our Director of Finance & Operations, Diane Hume, diane@plainnumbers.org.uk and we will be very happy to arrange this.
The closing date for this opportunity is Monday 17th March 2025, and we anticipate conducting initial interviews in the week beginning 24th March 2025. Plain Numbers reserves the right to change the closing date, or to withdraw this opportunity.
Our Mission, Vision and Values
Our vision: To enable clearer communication of numbers everywhere, so that people can better understand the choices they face in life.
Our mission: We enable people to better understand the information they need to make informed choices. We do so by empowering communication professionals; providing them with the skills they need to communicate numbers more clearly.
Our values: We are proud to be:
1. Changemakers – we work to drive tangible change for everyone. Every action we take is to enable Partners to make changes to their communications that facilitate improved understanding.
2. Collaborators – all of our work is in partnership, and we aspire to always be a joy to work with. We work with others and as a team in a friendly, creative, and inclusive way so that we all learn and improve together.
3. Innovators – we bring a fresh and unique approach to communications which unapologetically challenges the status-quo. Alongside an unrelenting focus on sustaining the quality of our work as we grow, we also continue to find ways to further enhance our support for Partners.
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