Job summary
An exciting opportunity has arisen for 4 individuals to joinour large reception team. We are looking for caring communicators who are ableto answer a large volume of calls whilst ensuring data is recorded accurately. Youwill direct patients appropriately to the most relevant service. We are lookingfor candidates who have the ability to communicate effectively verbally and viaemail with a wide range of patients and service providers.
Position 1 ( hours)
1. Mon to
2. Tues to
3. Thur 1 to
4. Fri to
Position 2 (21 hours)
5. Mon
6. Tues
7. Fri
Position 3 ( hours)
8. Tue
9. Fri
Position 4 ( 10 hours)
Wed
Fri
***** Please clearly indicate which position(s) you wish to apply for*
Main duties of the job
To be ableto answer & signpost a large volume of calls, directing patientsappropriately to the most relevant services
Excellent communication skills
Possess fantasticcustomer service skills
Be able towork under pressure
Duties willinclude:
10. Signposting patients & booking appointments
11. Giving out results following practice guidelines
12. Answering general enquiries
13. Contacting other providers
14. Arranging home visits
15. Processing prescription requests
16. Greeting & directing patients
17. Registering new or temporary patients
18. Preparing consulting rooms prior to surgery& tidying rooms after surgery
19. Chaperone doctors/nurses as requested
20. Opening/closing of surgery
21. General reception/admin duties
About us
We are alarge medical practice with 4 sites in Chaddesden, Oakwood, Borrowash &university of Derby.
We Pride ourselves in providing quality careto all our patients
Job description
Job responsibilities
Park Medical Practice- Care Navigator/ Receptionist
Reports to: Patient Services Manager
Part Time (working between the hours of
JOB SUMMARY:
22. The role of reception/call handler, beingthe first port of call, is to ensure all incoming calls or face to faceappointments are received and responded on a timely manner.
23. To be able to signpost patientsto the appropriate clinician or service.
24. Assist with E-consults
KEY RESPONSIBILITIES:
25. To be able to direct patients appropriatelyto relevant services
26. To have excellent communication skills,with the ability to communicate in writing electronically and verbally with awide range of providers and users of services, including patients; carers;voluntary; social; primary and secondary care providers.
27. To have excellent IT skills
28. To understand the importance ofconfidentiality
29. To respond appropriately in emergencysituations
30. To report any incidents that mightcompromise health & safety for self, other staff or patients
Telephone Duties:
31. Sign posting patients to the mostappropriate service
32. Booking appointments
33. Giving out test results following practiceguidelines
34. Contacting other providers
35. Answering general enquiries
36. Arranging home visits
37. Processing emails/prescription requests
General Reception Duties:
38. Greeting & directing patients/visitors
39. Registering new patients and temporaryvisitors
40. Handing out reports/prescriptions/patientinformation
41. Preparing consulting rooms prior to surgeryand tidying rooms after surgery
42. Health & safety awareness (handling samples)
43. General housekeeping keeping waiting/receptionarea tidy
44. Chaperone doctors/nurses as requested
45. Inputting and extracting information fromthe computer system
46. Collecting and receipting payments for non-NHSservices
47. Opening/closing of surgery
48. Assisting with clinics as and when needed
49. Attend performance & development review
50. Attend training as deemed necessary
LEARNING AND DEVELOPMENT:
You will have an individual induction & training with regular reviews.
To take part in annual appraisal, developing a personal development plan,from which training needs will be identified and training undertaken
EQUALITY AND DIVERSITY:
The post holders must cooperate with all policies and procedures designedto ensure equality of employment. Co-workers, patients and visitors must betreated equally irrespective of gender, ethnic origin, age, disability, sexualorientation, religion etc. The post holders should respect patientconfidentiality at all times and not divulge patient information unlesssanctioned by the requirements of the role.
REHABILITATION OF OFFENDERS ACT 1994:
Due to the nature of this work, this post is exempt from the provisions ofSection 4 (2) of the Rehabilitation of Offenders Act 1994 (Exceptions) Order1995. Applicants for posts are not entitled to withhold information aboutconvictions which for other purposes are spent under the provisions of the Actand in the event of employment, any failure to disclose such convictions couldresult in disciplinary action or dismissal by the Practice. Any informationgiven will be completely confidential and will be considered only in relationto an applicant of a position to which the order applies.
JOB DESCRIPTION AGREEMENT:
This job description is intended to provide an outline of keyresponsibilites only. There may be other duties required of the post holdercommensurate with the position. All members of staff should be prepared to workflexibly across all sites and must be prepared to cover their colleaguesannual leave/sickness.
Person Specification
Qualifications
Essential
51. Good communication skills
52. Excellent telephone manner
53. Able to use a computer system (System One)
54. Ability to work as part of a team
55. Excellent customer care demonstrating empathy and patience
56. Flexible working approach
57. Remain calm under pressure
Experience
Essential
58. Good communication skills
59. Excellent telephone manner
60. Able to use a computer system (System One)
61. Ability to work as part of a team
62. Excellent customer care demonstrating empathy and patience
63. Flexible working approach
64. Remain calm under pressure
65. Customer service experience
Desirable
66. Previous general practice experience