Job summary We are seeking and enthusiastic and highly motivated dispensing assistant who will be able to support a busy pharmacy reception. The post holder will support the dispensary in providing a friendly, professional, and informative front-line service to all our customers. Support will be given to answering the telephone and dealing wither tracker and simple internal and external queries. You should have an NVQ level 2 in pharmacy service or a recognised equivalent qualification. We welcome applicants from individuals working in community pharmacy who would like to start a career in hospital pharmacy, with training provided. This post offers in-service development training and the opportunity to gain valuable skills. Refer to the Job Description and Person Specification for all essential and desirable criteria required for the role. For further information about the role please contact Helen Laws helen.lawsuhb.nhs.uk 0121 371 8730. Good luck with your application. Main duties of the job Main duties of the role To assist in the provision of a safe and efficient pharmacy service Deal with day-to-day enquiries from staff members, the public, patients, and other hospital depts in a courteous, efficient and timely manner As part of the pharmacy team ensure that all Trust and National targets are continually achieved. Ensure that the department continues to maintain their KPI target. Ensuring that all prescription tracking is carried out at all times. To receive, dispense, hand out prescriptions and provide other support services to the Pharmacy department, including the receipt of orders and the supply of medicines to wards and departments You must possess good communication skills, be flexible, committed and be a good team player. Computer experience and good IT skills Previous customer service experience Good time management Able to work in a busy environment. You will be expected to participate in our late night ,weekend and bank holiday rota. About us We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this. Our commitment to our staff is to create the best place for them to work, and we are dedicated to: Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives. UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work. University Hospitals Birmingham is a Smoke-Free premises hospital. Date posted 05 November 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Contract Permanent Working pattern Full-time, Flexible working Reference number 304-1087451DH Job locations Queen Elizabeth Hospital Mindelsohn Way Birmingham West Midlands B15 2TH Job description Job responsibilities Please Note : For a detailed job description for this vacancy, please see attached Job Description Job description Job responsibilities Please Note : For a detailed job description for this vacancy, please see attached Job Description Person Specification Qualifications Essential GCSE grade C/4 or above in Mathematics and English (or equivalent) NVQ level 2 Certificate in Pharmacy Service Skills (QCF), BTEC Level 2 Certificate in Pharmaceutical Science or Accredited Dispensing Assistants Course (NPA) Experience Essential Post NVQ level 2 qualification developmental experience of a range of dispensing with formal training and annual revalidated accreditation as a dispenser Understanding of pharmacy related computer systems Understanding of Health and Safety at Work, manual handling and COSHH Understanding of dispensing, stock control and supply systems and processes Knowledge of stock control systems Knowledge of code of practice/customer care Understands the need for delivering a cost effective service and the required work practices to reduce waste Desirable Previous experience within a Hospital Pharmacy setting Experience in staff training Working Knowledge of JAC pharmacy system Knowledge of drugs, side effects & where to find further information Additional Criteria Essential Able to reflect on own practice and learn from experience Able to identify customer needs and deliver services to the required level Able to communicate at an appropriate level complex information verbally, written and electronically as required Demonstrates ability to work to set procedures Takes responsibility for own work and actions and contributes to the team success Demonstrates I.T and keyboard skills Demonstrates ability to recognise professional and personal limitations referring to appropriate person when necessary Demonstrates ability to undertake a variety of tasks Demonstrates numeracy skills Demonstrates ability to work independently Demonstrates ability to maintain accuracy under pressure Demonstrates ability to deal with frequent interruptions e.g. bleeps/pagers Able to maintain confidentiality of information Able to adapt to change Demonstrates ability to prioritise and organise daily tasks using own initiative Good time management Able to demonstrate discretion and diplomacy Strong attention to detail Reliable Ability to travel to all UHB sites Flexible to work in accordance with service needs Committed to abide by the Trust vision and values Able to lift moderate weights (up to 15kg) Desirable Demonstrates ability to guide and train others Person Specification Qualifications Essential GCSE grade C/4 or above in Mathematics and English (or equivalent) NVQ level 2 Certificate in Pharmacy Service Skills (QCF), BTEC Level 2 Certificate in Pharmaceutical Science or Accredited Dispensing Assistants Course (NPA) Experience Essential Post NVQ level 2 qualification developmental experience of a range of dispensing with formal training and annual revalidated accreditation as a dispenser Understanding of pharmacy related computer systems Understanding of Health and Safety at Work, manual handling and COSHH Understanding of dispensing, stock control and supply systems and processes Knowledge of stock control systems Knowledge of code of practice/customer care Understands the need for delivering a cost effective service and the required work practices to reduce waste Desirable Previous experience within a Hospital Pharmacy setting Experience in staff training Working Knowledge of JAC pharmacy system Knowledge of drugs, side effects & where to find further information Additional Criteria Essential Able to reflect on own practice and learn from experience Able to identify customer needs and deliver services to the required level Able to communicate at an appropriate level complex information verbally, written and electronically as required Demonstrates ability to work to set procedures Takes responsibility for own work and actions and contributes to the team success Demonstrates I.T and keyboard skills Demonstrates ability to recognise professional and personal limitations referring to appropriate person when necessary Demonstrates ability to undertake a variety of tasks Demonstrates numeracy skills Demonstrates ability to work independently Demonstrates ability to maintain accuracy under pressure Demonstrates ability to deal with frequent interruptions e.g. bleeps/pagers Able to maintain confidentiality of information Able to adapt to change Demonstrates ability to prioritise and organise daily tasks using own initiative Good time management Able to demonstrate discretion and diplomacy Strong attention to detail Reliable Ability to travel to all UHB sites Flexible to work in accordance with service needs Committed to abide by the Trust vision and values Able to lift moderate weights (up to 15kg) Desirable Demonstrates ability to guide and train others Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name University Hospitals Birmingham NHS Foundation Trust Address Queen Elizabeth Hospital Mindelsohn Way Birmingham West Midlands B15 2TH Employer's website https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)