Premium Support Business Development Manager, Business Development, Premium Support
Job ID: 2913332 | Amazon EU SARL (UK Branch)
Sales, Marketing and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from enterprise-level customers. The AWS Global Support team interacts with leading financial institutions and believes that world-class support is critical to customer success.
AWS is one of Amazon’s fastest growing businesses, servicing customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global financial systems.
AWS Enterprise Support provides our customers with one-on-one, fast-response support channel that is staffed 24x7x365 with experienced technical support engineers; Enterprise support provides a designated technical account manager to the customer and provides entitlements such as architecture review, operations support to design, build, and operate cloud environments leveraging AWS best practices.
As Premium Support BDM, you will be part of the Global Financial Services (GFS) team. You will support the Premium Support strategy and own driving the go-to-market (GTM) efforts for Finance Services vertical, with the objective to increase adoption for paid support offerings amongst AWS customers while maintaining target margin performance. You will engage our customers to understand why they need Premium Support solutions, identify areas for sharpening our Support proposition, and design and execute controlled experiments driving commercial innovation.
Key job responsibilities
1. Engage customers, partners, and field teams to deeply understand and measure customer value and pain points in adoption of Enterprise Support Services.
2. Analyze drivers of Enterprise Support Services adoption and identify levers for improvement.
3. Identify, design and execute controlled experiments in driving Enterprise Support Services adoption.
4. Review and analyze Enterprise Support Services pricing and costing, ensuring savings are passed on to our customers.
5. Quantify impact of Enterprise Support Services adoption on AWS Platform adoption, estimate the ROI of Support investments.
6. Develop and refine sales collateral, reference cases and value proofs for customers and partners.
7. Drive commercial innovation in Support, create Support related training programs and material for the field team.
8. Prepare and present business reviews to the senior Sales and BD management team.
9. Drive Enterprise Support Services deals end to end with Sales.
BASIC QUALIFICATIONS
* 6+ years of developing, negotiating and executing business agreements experience.
* 6+ years of professional or military experience.
* 6+ years of experience in a role focused on creating and implementing organizational strategies for financial services enterprise customers.
* Bachelor's degree.
PREFERRED QUALIFICATIONS
* Experience (3+ years) in the Financial Services industry.
* Experience interpreting data and making business recommendations.
* Experience identifying, negotiating, and executing complex legal agreements.
* Experience developing strategies that influence leadership decisions at the organizational level.
* Experience managing programs across cross functional teams.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We value your passion to discover, invent, simplify and build.
Amazon is committed to a diverse and inclusive workplace. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
#J-18808-Ljbffr