Role Profile
Job Title: Assistant Manager
Function/Department: Retail
Reporting To: Shop Manager
Location: Erdington
Role Purpose and Key Responsibilities:
Role Purpose
You will be responsible and accountable for the shop and the team in the absence of the Shop Manager, operating and running the Shop and managing the Shop team effectively. The day-to-day responsibilities include assisting the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained while accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and, in the absence of the Shop Manager, managing the operations of the shop.
Key Responsibilities
1. Support the Shop Manager with the day-to-day running of the shop and the shop team.
2. In the absence of the Shop Manager, lead from the front in managing the operation and running of the Shop and the Shop team, including being responsible for:
1. Opening and closing the shop
2. Managing and guiding the Shop Team
3. Cash management procedures
4. Managing and utilizing the company Time and Attendance system while ensuring adherence from the Shop Team with using the system
• Lead by example and drive your team to maintain shop presentation standards.
• Be a clear communicator by actively encouraging your colleagues to share ideas on improvements.
• Stay focused on the results of the Shop to help identify opportunities and motivate your team to work to high standards together.
• Provide outstanding customer experience.
• Educate and guide your team to deliver excellent customer service.
• Accept bets as per procedure, accurately taking and processing customer bets through multiple channels including betting terminals and in-shop transactions through the EPOS System in a timely manner.
• Act as a Brand Ambassador, introducing customers to the multi-channel/digital journey.
• Ensure the Shop adheres to all operational procedures, including cash management and security procedures.
• Adhere to Social Responsibility duties.
Knowledge, Skills and Experience
Essential Skills and Experience
1. Ability to confidently lead a team and inspire others
2. Ability to build excellent working relationships with colleagues
3. Operate with trust and integrity and be an excellent role model for others
4. Excellent communicator with the ability to provide clear guidance and feedback to team members and customers
5. Adaptable to different situations with the ability to lead from the front in bringing new ideas forward
6. Ability to problem solve and think creatively
7. Energy and drive to constantly develop yourself and others
8. Customer service focused
9. An enthusiastic people person
10. A keen interest in sporting industry/events and ability to build rapport with customers
11. Ambitious and driven to progress within the company
12. Promote the company brand and be results focused
Desirable Skills and Experience
1. 1 year Assistant Manager/Supervisor Retail experience.
2. Industry experience is welcomed but not essential as full training will be provided to expand your knowledge base on all things sport and betting related.
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