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Pay rate: £14.71 per hour (salary equivalent: £28,620)
Hours: Monday to Friday, 9:00 am - 5:30 pm
Working pattern: Hybrid with 2 days WFH (after approximately 3-6 months of training)
Parking at office location: Yes
Duration: 6-12 months +
I am currently recruiting for a Customer Support Coordinator to join a global organization for an ongoing temporary basis, starting ASAP.
This role involves providing customer support to both B2B and B2C clients, including processing orders, preparing quotations, handling telephone and email inquiries, supporting teams, and responding to technical questions, all while delivering high levels of customer service.
Key responsibilities include:
1. Processing service requests from customers
2. Identifying suitable engineers and scheduling site visits
3. Proactively communicating with customers to resolve issues promptly
4. Producing quotations using SAP, confirming prices and site availability
5. Processing customer orders
6. Collaborating with credit controllers regarding credit checks/issues
7. Arranging engineer visits and spare parts for follow-up jobs, ensuring timely completion
8. Reviewing systems to identify process improvements
9. Prioritizing emails to maintain customer satisfaction
10. Providing administrative and customer service support
Essential skills and qualifications:
* Proficiency in Word and PowerPoint
* Experience with SAP/CRM or similar systems
* Ability to build and maintain good relationships internally and externally
* Excellent presentation and communication skills
* Highly organized with strong prioritization skills
* Ability to work under pressure while maintaining accuracy
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