Services Coordinator Contract: Permanent Hours of work: Mon-Fri (Days) no weekends Salary: Competitive benefits Office based About us: Firetecnics Systems is a reputable, award-winning provider of fire alarm maintenance and installation services. We are one of the largest independent LPCB-certified fire safety companies in the UK, offering a wide range of fire safety solutions and consulting services tailored to meet the needs of individual businesses. Highlights To administer and coordinate Fire alarm engineers to call outs and general maintenance across London and within the M25 area. We are seeking a proactive and organised permanent ServiceCoordinator to join our operations team. The successful candidate will be taking calls from the clients, allocating them to the relevant engineers and logging the calls into our system. In addition, they will be scheduling planned routine maintenance visits and liaising with clients and contractors. Strong administrative skills are vital, and the candidate will need to have experience working in the services industry as well as having excellent knowledge of Microsoft Excel. Candidates must be able to work in a fast-paced environment, demonstrate an ability to work to required deadlines and have great organizational skills. Responsibilities; Taking reactive call outs and allocating them to the relevant engineers Effective planning and scheduling of the monthly planned preventative maintenance workload. Liaising with clients to arrange appointments for engineers attendances Liaising with fieldengineers on jobs Using Microsoft packages on a daily basis Updating in-house systems with daily activities Building strong relationships with external subcontractors Compiling necessary paperwork from services and call outs completed Provide engineers reports to clients following engineers visits Requesting purchase orders from clients as and when necessary Updating the client portals, as necessary. Working alongside Operations Manager and liaising with sales team General filing & scanning/ad hoc duties Qualities: Experience in service coordination in fire safety/Fire Alarms/Sprinklers/Engineering/CCTV or related sectors would be advantageous Strong attention to detail and ability to manage multiple tasks simultaneously. Excellent communication skills, both written and verbal Able to allocate workload to engineers in the most efficient manner Able to prioritise workload, even under highly pressurised circumstances Able to motivate engineers Work under own initiative. Attention to detail Perform tasks efficiently, with a high level of accuracy People person (team player) Proficiency in using Excel (spreadsheets), Outlook, Word This is an exciting opportunity for a motivated individual to join a dynamic team and contribute to the successful delivery of critical fire safety projects. What We Offer: Competitive salary and benefits package. Opportunities for career growth and development. A collaborative and supportive work environment. The chance to work on exciting and varied projects. How to Apply : If youre ready to make an impact and take your career to the next level, apply now by submitting your CV. We are an equal opportunity employer and encourage applications from all qualified individuals.