Phoenix Gas Services Limited leads the way in energy efficiency, decarbonisation, and the modernisation of heating systems, with a strong focus on social housing alongside our work in domestic, commercial, and industrial sectors.
With a strong emphasis on customer satisfaction and staff development, we're a growing business with recent success with contract awards across the midlands, including the East Midlands Homes gas service and repair contract. Not heard of us? See what our employees say here: https://phoenixgasservices.co.uk/working-at-phoenix/
We’re now expanding our team. Could you be our Service & Repair Administrator?
We are currently looking for an exceptional individual to provide effective administrative support to the team, with a particular focus on coordinating the service schedule and communicating with customers to plan in reactive repair jobs. You will play an active role as part of the Servicing & Repairs team, ensuring that all deliverables are met.
Responsibilities:
* Schedule service and repair jobs for Engineers and add to planners.
* Liaise with customers and tenants on a daily basis.
* Type up related paperwork and update spreadsheets.
* Log any further work/parts required, update with costs and contact customers to arrange.
* Order materials and pass all relevant paperwork to the Warehouse.
* Complete monthly valuations and raise invoice(s).
* Deal daily with tenant queries and assist Contract Managers wherever necessary.
* Ensure Engineers Work Planners are full on a daily basis.
* Receive material invoices from suppliers and update costings database.
* Process engineer out of hours/call out timesheets and related paperwork and pass for payment.
* Assist with day to day administration of the Office. Any other reasonable duties.
Minimum Requirements:
* A minimum of 5 GCSE's Grade A-C (including Maths and English) or equivalent is desirable.
* Administration/Customer Service Qualification desirable.
* Good understanding of office administration.
* Professional and friendly approach.
* An excellent understanding of Excel, Word, Google, Knowledge of call logging systems, Knowledge of CRM systems.
* The ability to work alone or as part of a team in a fast-paced environment.
* General geographical knowledge.
* Multi-tasking skills are essential, along with strong self-management, time management, and organisation skills.
* Strong communication skills, both written and verbal.
* Previous Administration experience is desirable.
Job Type: Full-time
Pay: £23,920.00-£27,040.00 per year
Benefits:
* Additional leave
* Canteen
* Company events
* Company pension
* Cycle to work scheme
* Employee discount
* Financial planning services
* Free parking
* Health & wellbeing programme
* On-site parking
* Referral programme
Schedule:
* 8 hour shift
* Holidays
* Monday to Friday
* No weekends
Work Location: In person
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