Permanent Bupa Health Clinics Norwich - Unit 7 Aylsham Rd, St Augustine's Gate, Norwich, NR3 3BE Salary £25,250 per annum Full-Time (40 hours per week) - Mondays to Fridays - 8am-4:30pm Free parking onsite Role Overview No day is the same in this fast-paced, busy and varied role. As the Front of House Receptionist, you will meet and greet our customers, making them feel at ease and comfortable, and thrive on delivering exceptional customer service (adults and children) even under challenging circumstances. Responsibilities Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout. Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails. Ensure all customers have the correct paperwork to support their visit - appointment packs (where applicable), clinical file preparation and consent forms. Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA. Assist in bookings of mammograms and MSK referrals (where delivered at the centre). Post - collect, open, date stamp, and distribute incoming post, and post outgoing post. Generate letters as required by the business. Monitor stocks and order goods when required. Process invoices/delivery notes as per Bupa policy. Play an active part in ensuring well-presented facilities. Key Skills / Qualifications Administrative experience in a healthcare environment. Customer service experience and highly customer focussed. Ability to prioritise workload and ability to separate the urgent from the important. Excellent interpersonal, written and verbal communication skills. Excellent organisation and time management skills. Good attention to detail. Excellent team working skills and able to work collaboratively. Adaptable to change. Pro-active and a willingness to learn. Benefits Our benefits are designed to make health happen for our people. We support flexible working and have a range of family-friendly benefits. Joining Bupa in this role you will receive the following benefits and more: Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell. Bupa health insurance as a benefit in kind. An enhanced pension plan and life insurance. Annual Health Services Bonus Scheme. Various other benefits and online discounts. Why Bupa? We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are driven by the purpose of helping people live longer, healthier, happier lives and making a better world. We encourage diversity and especially welcome applications from people with diverse backgrounds and experiences.