Account Manager – Traffic Management
As the Account Manager, you will be part of a team who services one of our key account customers. On a day-to-day basis, you'll be dealing with a variety of people and queries.
The customer might want a quote for a one-off traffic management works, an upcoming project or tender, or have a query about an existing hire. Whatever the enquiry, we will look to you to provide a great service and deal with the request efficiently and effectively.
This is a very busy role and predominately customer facing so we are looking for someone who is sociable, has very strong customer service skills, is organised, likes working in a fast-paced environment and is computer-literate (Excel/Word).
Responsibilities include:
1. Successfully convert enquiries into orders and achieve revenue target.
2. Use the in-house system interactively to take orders, ensuring that availability is checked first, and hire rates are achieved.
3. Achieving monthly telesales calls set by the company.
4. Using your product knowledge, you will provide the customer with the best options.
5. Deal with customer enquiries in a professional and polite manner.
6. Ensure the accuracy of orders entered onto the in-house system to minimize disputes with customers and potential credit notes, ensuring all relevant paperwork is received by supplying depot.
7. Build strong and helpful relationships with colleagues in other depots/departments.
The ideal candidate will have:
1. Previous experience in a busy customer service and/or sales role.
2. Experience in traffic management is advantageous.
3. Excellent customer service and relationship management skills.
4. Good organisational skills with the ability to multitask and prioritise deadlines.
5. Good knowledge of MS Office including Word and Excel.
This is a new role and could evolve into leading an internal team.
Salary and Benefits:
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy which you can find on our website.
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