Service Advisor - Dealership / Motor Trade
Loughborough
Full Time
Permanent
Clear Progression Route
On going Training & Development
Basic salary PLUS Commission
The Role
Sandicliffe are currently looking for a Service Advisor who will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. You will be the main point of contact for all customer communication while the vehicle is in our Retail Centre.
Your duties will include, but are not limited to:
* Book service and repair work always ensuring workshop and parts availability
* Keep customers fully informed of progress and advise of extra work needed
* Organise loan car bookings
* Invoice on time and accurately; used warranty transactions are submitted and invoiced daily
* Obtain and process payments according to agreed policies
* Achieve hours sold targets as a member of a motivated team, ensuring the WIP is kept to a minimum (Treating every day as month end)
* Maintain accurate customer records on Kerridge & Dialog
* Help deliver balance scorecard results for the department to meet manufacturers' expectations
* Make telephone follow-up / Up-sell / Progress calls
* Convert as many inbound / outbound calls into bookings as possible
Required Skills & Experience
* Ideally full clean driving licence (6 points or less)
* Previous experience within a dealership
* Effective communication skills
* The ability to deliver customer excellence
* A good standard of verbal and numerical reasoning
* Computer literacy
* A keen eye for detail
* Previous experience in the role would be an advantage
* Previous experience in a target-driven role
Why Sandicliffe?
Sandicliffe is a multi-award winning family business with strong values, that has been thriving since 1948, that’s over 70 years of serving the East Midlands. We have approximately 450 colleagues and a turnover of over £300 million. Benefits available to our colleagues in addition to generous salary packages include:
* Colleague discounts on new and used vehicle purchases, parts and servicing
* Sandicliffe Star reward and recognition awards
* Eyecare & Wellbeing Centre
* Cycle to work scheme
* Access to Sandicliffe’s discount shopping portal with many high street retailers
* Charity fun days and activities
* Long Service recognition including additional holiday entitlement
* Car sales referral bonus
* Monthly newsletter communications, to keep you updated on company activity
Working hours: Monday to Friday BETWEEN 7.30am - 6.00 pm (1 hour lunch). (Typically 8am starting time). Alternative Saturdays 8am - 1pm
Basic Salary: £26,440 PLUS up to £9,000 bonus
Want to know more about this Service Advisor - Dealership role available in Loughborough?
Then please apply with an up-to-date CV and Carla will call you for a confidential chat.
Job Type: Permanent
Pay: £26,000.00-£35,000.00 per year
Additional pay:
* Bonus scheme
* Commission pay
Work Location: In person
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