Customer Service Representative sought to handle inbound calls from customers about life assurance, savings, investments, or pension plans, providing a seamless experience during critical moments. The ideal candidate is empathetic, with excellent listening and communication skills, and can simplify complex matters while providing outstanding service. The role requires flexibility, adaptability, and proficiency in Microsoft Office. Benefits include a competitive salary, no weekend working, and a comprehensive wellbeing programme. Diligenta, a subsidiary of Tata Consultancy Service, offers a supportive workplace and opportunities for career development. The company provides exceptional customer service to well-known brands, including Lloyds Banking Group and AVIVA, and is dedicated to making a positive difference in the lives of millions.
Key responsibilities:
• Respond to inbound calls from customers about life assurance, savings, investments, or pension plans.
• Assist customers in planning for retirement, accessing investments, updating personal information, or supporting families during bereavements.
• Provide a seamless experience during critical moments, ensuring customer satisfaction and loyalty.
• Collaborate with colleagues to achieve team goals and objectives.
• Participate in comprehensive training to develop skills and knowledge in financial services.
Benefits:
• Competitive salary.
• No weekend working.
• 31 days annual leave, including UK Bank Holidays.
• Annual discretionary bonus eligibility.
• Perks at Work (online discounted shopping).
• Car lease scheme and Jaguar Land Rover discount.
• Cycle to Work scheme and interest-free season ticket loans.
• Annual volunteering day.
• Supportive people policies for critical moments in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave).
• Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme, and mental, physical, and financial support.
• Contributory pension scheme (up to 6% match), Group Life Assurance, and Group Income Protection.
• Personal and career development opportunities within Diligenta.