Job Description
As a European Responsible Gambling Support Advisor, you will join a specialist team who help and support our customers in the Spanish language.
You will be responsible for interacting with customers who may be at risk of, or experience, harms associated with gambling and ensuring that they receive the best possible service whilst adhering to our Responsible Gambling policies and procedures.
Responsible Gambling is extremely important to us and our dedicated support team will help our customers by promoting safer gambling. Your progression and success will be supported from your very first day with an excellent training programme and continuous development throughout your journey with us.
The position is offered on a full time basis working any five days from seven between 07:00-23:00.
In return, we offer a competitive salary, generous bonus scheme, long service recognition and a wide range of other benefits. The starting salary for this position is competitive increasing to £28,330 per annum upon successful completion of training.
Successful applicants will be required to provide proof of eligibility to work in the UK from their first day of employment.
Preferred Skills, Qualifications and Experience
* Exceptional listening skills.
* Fluent/Native verbal and written communication skills in Spanish.
* Good communication skills in English.
* Motivation to put the customer first.
* Effective problem solver.
* Passion for adhering to policies and procedures.
* Willingness to learn.
* Ability to multi-task; with strong attention to detail.
* Displays an understanding to customers’ needs.
Main Responsibilities
* Providing support to customers who demonstrate signs of problematic gambling.
* Communicating effectively with our customers in Spanish.
* Using internal tools to assist and take ownership of customer enquiries.
* Liaising with internal departments.
* Escalating queries where necessary.
* Promoting safer gambling.
* Awareness of policies, procedures and licensing requirements.
* Applying self-exclusions to customers’ accounts.
* Dealing with responsible gambling queries and complaints.
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