Refuge Team Leader Hours: 35 per week Day shifts 9am-5pm and 10am-6pm, this is a static post due to the nature of the role and funding requirements Contract: Permanent (subject to on-going funding) Salary: £26,000 per annum, (rising to £26,500 after successful completion of a 6-month probationary period) Location: Torfaen Compulsory participation in the 2nd Tier out of hours on-call rota All staff must work flexibly on occasions to meet the needs of the women and children. Successful applicant will be required to work some evenings and weekends Purpose of the post: To provide assistance in the management and delivery of high quality, responsive, specialist refuge support and services that enable people to feel safe, to be empowered, and to flourish in a life free from Domestic Abuse and Sexual Violence. Specific Responsibilities As a senior member of the team, support the Refuge Support Services Coordinator to plan, deliver and evulate high quality, trauma informed, person led services across Torfaen. To demonstrate and promote the organisation's values, culture and qualities. Lead the refuge team to enable women and children supported by the refuge services to achieve meaningful and impactful outcomes, led by them. Line management responsibilities including supervisions, 360's, inductions for the refuge team (staff, volunteers and students). Carry a smaller case load of women and families. Oversee all rotas for refuge staff and make sure the refuges are adequately staffed at all times. Work collaboratively with Refuge Support Service Coordinator to ensure refuge, community and crisis referral paths are easily accessible and clear and concise, and to continue to promote a whole team approach. Support women and children to have a voice and provide feedback within the organisation and the sector, including surveys, listening sessions and external opportunities. To oversee operational Health and Safety requirements within refuge services. To oversee housekeeping, maximise refuge occupancy and facilitate room turnarounds in a timely manner. Ensure accurate and timely records are maintained in relation to all aspects of the service, including inputting information into our Information Management System. Assist with routine audits including Oasis data base recording system and developing improvement plans where appropriate. Identify training needs following audits, supervisions, obeservations etc and co-ordinate training for the team. Lead regular Refuge Team meetings and participate in Torfaen full team meetings. Support the Coordinator and Service Manager in compiling reports for Welsh Women's Aid (WWA) Statistics and other relevant reports for projects and services. Attend Multi Agency Risk Assessment Conference (MARAC), core group and other similar meetings, ensuring completion of all tasks allocated to Cyfannol Women's Aid (CWA). Support the refuge team to when appropriate signpost and refer women and children to the services they wish to engage with for example social services, the police, parenting, health, legal, DWP, housing, homelessness, recreational, educational, cultural services and CWA's other internal services. Being responsive to requests from other members of the organisation for quantitative and qualitative data, including for example, the creation of case studies. General To respresent the organisation at external meetings, public events, conferences, and similar ensuring that the organisation's reputation is protected and enhanced. To actively work in partnership with other agencies and organisations to achieve better outcomes for women and children affected by VAWDASV. Participate in team meetings, supervision and appropriate training. To work within the organisation's policies and procedures at all times. Any other reasonable duties as required. It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances A current valid driving licence, access to a car and insurance covering business use is essential. Closing Date: 5th January 2025 Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1). A disclosure obtained through the Disclosure and Barring Service is required for all posts. Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce.