International Customer Service Administrator - Permanent - Telford
L & C Consulting are recruiting on behalf of a large manufacturing company in Telford for a new International Customer Service / Sales Support Administrator. This permanent, full-time role is in a busy, small, but crucial area of the business. There is the option to WFH a couple of days a week after training. You will be supporting customers based outside of the UK, and the ability to speak Spanish will be a big advantage.
The role is supporting manufacturing in handling a large volume of orders that come through, ensuring they are processed accurately and providing general admin support to the sales team, along with information for the customers.
The role will be split between office working and working from home (after training).
Duties will include, but not be limited to:
1. Receiving, collecting, checking and inputting all daily received sales orders
2. Prompt and positive delivery of order acknowledgements with correct prices, part numbers, and realistic delivery dates
3. Maintain and update customer records/profiles on the internal CRM system
4. Receiving and recording any relevant customer feedback
5. Confirming stock availability
6. Handling customer enquiries
7. Creating and sending out invoices
To be considered for this excellent opportunity, you will have previous experience within a similar role, ideally within a manufacturing environment. You'll be used to handling and processing orders, have a high level of attention to detail, be well-organised, have an excellent telephone manner, be IT literate, and have the ability to work unsupervised. You will also ideally be fluent in Spanish.
The Telford site is commutable from Shrewsbury, Telford, Wolverhampton, Market Drayton, Newport, Perton, and Shifnal.
Due to the high volume of applications we receive, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within four working days, please assume that on this occasion your application has not been successful.
L & C Consulting is an Equal Opportunities Employer. Applicants must be eligible to work in the UK full-time without restriction.
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