Job summary Salary - £23,501 pa Hours - 37.5 hours per week ( 9-5 Monday to Friday) Holiday - 25 days (increasing to 27 after 5 years and 31 after 9 years) plus 8 bank holidays Tapping House is a registered charity based in Hillington, Kings Lynn. We provide free care, comfort and compassion to adults in North and West Norfolk living with life-limiting illnesses and support for their careers, families and friends. We believe in living life to the end and bringing joy to patients lives.We work with everyone as an individual, supporting them on each step of their journey through our outpatient unit, inpatient unit, and in their own homes to live a good life and achieve a good death, in their place of choice. We also work with families along the way and offer bereavement support.We are a charity and the only independent Hospice in this part of the UK, which enables us to deliverthe most compassionate, dynamic and proactive rest-of-life care.As such we are a centre of clinicalexcellence in the region and further afield, recognised at the forefront of education in palliative care for over 40 years. Main duties of the job The Tulip Centre at Tapping House is a vital part of the hospice's services, providing a supportive, welcoming environment for patients and their families. It offers a range of therapy services and activities to enhance the quality of life for individuals facing life-limiting illnesses. We're here to help those who need us through challenges and together find ways of living life to the fullest. About us We have an amazing multi-disciplinary team who all work together ensuring that the patient is central to everything we do. Our Vision is That every person living with or affected by a life limiting condition will be offered choice and access to excellent end of life and bereavement care. Our Values are: COMPASSION ACCESSIBILITY RESPECT EXCELLENCE The Hospice stands in beautiful well maintained grounds. Our building is modern and light with each bedroom having a garden view. We offer free parking and an amazing onsite cafe Date posted 24 October 2024 Pay scheme Other Salary £23,501 a year Contract Permanent Working pattern Full-time Reference number B0219-24-0024 Job locations Wheatfields Hillington King’s Lynn Norfolk PE31 6BH Job description Job responsibilities JOB PURPOSE The Norfolk Hospice Tapping House is a leading provider of palliative care services in Norfolk. We are an independent charity delivering innovative and specialist rehabilitative therapy, end of life care and bereavement services. Reporting into the Therapy Lead, the post holder will work as a band 3 (Hospice Equivalent) Rehabilitation Assistant predominantly in the Tulip Centre, within the Hospice Inpatient Unit, and occasionally in the community. They will be a valuable member of the therapy team, working under the guidance and supervision of qualified Occupational Therapists and Physiotherapist. The care provided is appropriate to the patients needs and stage of illness and uses a rehabilitative approach to promote quality of life. The Rehabilitation Assistant will be involved in running therapeutic groups, supporting social programmes alongside volunteers, carrying out rehabilitation programmes as implemented by the therapists, and will have key worker responsibility for a designated number of patients. MAIN DUTIES Clinical To be patient-centred in defining an individuals goals and engage in a treatment/support programme that works towards mutually agreed goals with particular emphasis on adaptation to illness, changing function and the development of self-management strategies Deliver activities, interventions or treatments aimed at the achievement of specified goals in 1-1 or group environments Be responsible for the day to day running of the therapeutic groups, both as a support and in leading the groups. These may be activity groups, exercise or self-management education groups Enable people to choose and participate in activities that are meaningful to them To have key worker responsibility for a number of patients and their families, supporting their physical and emotional needs, seeking support from senior staff for complex issues As part of the therapy team be involved in team and caseload review meetings as well as wider Multi-Disciplinary Team meetings, contributing to the discussion on those patients you have key worker responsibility for Monitor and maintain the environment and resources during and after clinical/therapeutic activities Support individuals to retain, regain and develop the skills to manage their lives as far as possible To communicate sensitively with patients, carers, families and staff using advanced communication skills through a variety of medium such as groups, face to face and using the telephone To work as an integral part of the multidisciplinary team, ensuring that the needs of patients and carers are identified within a holistic framework, that includes physical, psychological, social and spiritual needs, fostering an interdisciplinary approach to rehabilitation To provide therapeutic and rehabilitative interventions within the IPU, often with a wellbeing and end of life wishes focus, with support of therapy colleagues To maintain clear referral processes for external and internal services/teams and support the smooth transition of patients between services To maintain accurate and contemporaneous clinical records, using systmone electronic patient record To liaise with carers and external agencies regarding therapeutic interventions/activities and to play an active role in discharge planning from the therapy service when appropriate Contribute, monitor and review the development of service objectives, protocols and policies under the direction of the Therapy Lead To be involved in the development of the service through quality improvement and clinical audit Provide support and day-to-day supervision for volunteers supporting therapeutic and social programmes Physical, Mental and Emotional To be able to cope with change and organisational developments To be able to cope emotionally with difficult and complex communication issues, demonstrate resilience and coping strategies, and to support team members at difficult times Education and Development To contribute to the safe and competent use of all equipment/aids used To use and instruct others (such as health and social care professionals, or carers) to use moving and handling techniques as required by the individual and their environment according to own competence To take responsibility for own continued personal and professional development through participation in individual development review, clinical supervision and other educational activities To keep up-to-date with local and national developments in palliative care To contribute to the orientation, development and support of other staff and students working in other clinical areas To foster a philosophy of continuous learning and evaluation and to take responsibility for own and care volunteers development, identifying training and education needs Disclosure and Barring Service (DBS) Check This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions. General To uphold the Hospices vision and values at all times Carry out all duties in accordance with the Hospices policies and procedures including but not limited to health & safety, code of behaviour, confidentiality and equality, diversity & inclusion. Promote awareness of the Hospice, its services and its strategy. Work collaboratively and respectfully with all staff, volunteers and supporters of the Hospice. Promote and support the safeguarding of vulnerable adults, young people and children, observing and adhering the Hospices policies on safeguarding. Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role. This job description is not intended to be exhaustive and will be reviewed periodically to ensure that the needs of the service are being met Job description Job responsibilities JOB PURPOSE The Norfolk Hospice Tapping House is a leading provider of palliative care services in Norfolk. We are an independent charity delivering innovative and specialist rehabilitative therapy, end of life care and bereavement services. Reporting into the Therapy Lead, the post holder will work as a band 3 (Hospice Equivalent) Rehabilitation Assistant predominantly in the Tulip Centre, within the Hospice Inpatient Unit, and occasionally in the community. They will be a valuable member of the therapy team, working under the guidance and supervision of qualified Occupational Therapists and Physiotherapist. The care provided is appropriate to the patients needs and stage of illness and uses a rehabilitative approach to promote quality of life. The Rehabilitation Assistant will be involved in running therapeutic groups, supporting social programmes alongside volunteers, carrying out rehabilitation programmes as implemented by the therapists, and will have key worker responsibility for a designated number of patients. MAIN DUTIES Clinical To be patient-centred in defining an individuals goals and engage in a treatment/support programme that works towards mutually agreed goals with particular emphasis on adaptation to illness, changing function and the development of self-management strategies Deliver activities, interventions or treatments aimed at the achievement of specified goals in 1-1 or group environments Be responsible for the day to day running of the therapeutic groups, both as a support and in leading the groups. These may be activity groups, exercise or self-management education groups Enable people to choose and participate in activities that are meaningful to them To have key worker responsibility for a number of patients and their families, supporting their physical and emotional needs, seeking support from senior staff for complex issues As part of the therapy team be involved in team and caseload review meetings as well as wider Multi-Disciplinary Team meetings, contributing to the discussion on those patients you have key worker responsibility for Monitor and maintain the environment and resources during and after clinical/therapeutic activities Support individuals to retain, regain and develop the skills to manage their lives as far as possible To communicate sensitively with patients, carers, families and staff using advanced communication skills through a variety of medium such as groups, face to face and using the telephone To work as an integral part of the multidisciplinary team, ensuring that the needs of patients and carers are identified within a holistic framework, that includes physical, psychological, social and spiritual needs, fostering an interdisciplinary approach to rehabilitation To provide therapeutic and rehabilitative interventions within the IPU, often with a wellbeing and end of life wishes focus, with support of therapy colleagues To maintain clear referral processes for external and internal services/teams and support the smooth transition of patients between services To maintain accurate and contemporaneous clinical records, using systmone electronic patient record To liaise with carers and external agencies regarding therapeutic interventions/activities and to play an active role in discharge planning from the therapy service when appropriate Contribute, monitor and review the development of service objectives, protocols and policies under the direction of the Therapy Lead To be involved in the development of the service through quality improvement and clinical audit Provide support and day-to-day supervision for volunteers supporting therapeutic and social programmes Physical, Mental and Emotional To be able to cope with change and organisational developments To be able to cope emotionally with difficult and complex communication issues, demonstrate resilience and coping strategies, and to support team members at difficult times Education and Development To contribute to the safe and competent use of all equipment/aids used To use and instruct others (such as health and social care professionals, or carers) to use moving and handling techniques as required by the individual and their environment according to own competence To take responsibility for own continued personal and professional development through participation in individual development review, clinical supervision and other educational activities To keep up-to-date with local and national developments in palliative care To contribute to the orientation, development and support of other staff and students working in other clinical areas To foster a philosophy of continuous learning and evaluation and to take responsibility for own and care volunteers development, identifying training and education needs Disclosure and Barring Service (DBS) Check This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions. General To uphold the Hospices vision and values at all times Carry out all duties in accordance with the Hospices policies and procedures including but not limited to health & safety, code of behaviour, confidentiality and equality, diversity & inclusion. Promote awareness of the Hospice, its services and its strategy. Work collaboratively and respectfully with all staff, volunteers and supporters of the Hospice. Promote and support the safeguarding of vulnerable adults, young people and children, observing and adhering the Hospices policies on safeguarding. Demonstrate a commitment to ongoing learning and development and to participate in any training relevant to the role. This job description is not intended to be exhaustive and will be reviewed periodically to ensure that the needs of the service are being met Person Specification Qualifications Essential NVQ level 2 in health and social care GCSE or equivalent in English Good spoken, written and understanding of English Desirable NVQ level 3 in health and social care APTITUDE & ABILITIES Essential Working within a team To be skilled in dealing with anxious and distressed patients and relatives To be independent and able to accept responsibility To have good communication skills To have the ability to recognise own limitation, and when to access advice and supervision To be able to pay attention to detail. Understanding of confidentiality. Calm, sensitive and empathetic disposition. Desirable To have the ability to work single-handed with individuals/groups within a supportive environment. Experience Essential To have demonstrable experience of working with people To have the ability to communicate with patients, including those with hearing difficulties, cognitive impairment and aggressive / challenging behaviour To have an understanding of a wide variety of conditions To have experience in liaising with other staff within the MDT on the patients progress / issues To have excellent time management and organisational skills To be computer literate Desirable To have knowledge of rehabilitation treatments and activities To have evidence of on-going personal development To have experience in working in a physiotherapy or occupational therapy setting To have experience of working within palliative care DISPOSITION / ATTITUDE / MOTIVATION Essential To have the ability to work without direct supervision To have the ability of problem solving To have a co-operative nature and be able to get on well within a multidisciplinary team Able to work well within a busy environment. Desirable To have interest in lifelong learning. Other Essential Full UK driving Licence holder Desirable Access to own transport Person Specification Qualifications Essential NVQ level 2 in health and social care GCSE or equivalent in English Good spoken, written and understanding of English Desirable NVQ level 3 in health and social care APTITUDE & ABILITIES Essential Working within a team To be skilled in dealing with anxious and distressed patients and relatives To be independent and able to accept responsibility To have good communication skills To have the ability to recognise own limitation, and when to access advice and supervision To be able to pay attention to detail. Understanding of confidentiality. Calm, sensitive and empathetic disposition. Desirable To have the ability to work single-handed with individuals/groups within a supportive environment. Experience Essential To have demonstrable experience of working with people To have the ability to communicate with patients, including those with hearing difficulties, cognitive impairment and aggressive / challenging behaviour To have an understanding of a wide variety of conditions To have experience in liaising with other staff within the MDT on the patients progress / issues To have excellent time management and organisational skills To be computer literate Desirable To have knowledge of rehabilitation treatments and activities To have evidence of on-going personal development To have experience in working in a physiotherapy or occupational therapy setting To have experience of working within palliative care DISPOSITION / ATTITUDE / MOTIVATION Essential To have the ability to work without direct supervision To have the ability of problem solving To have a co-operative nature and be able to get on well within a multidisciplinary team Able to work well within a busy environment. Desirable To have interest in lifelong learning. Other Essential Full UK driving Licence holder Desirable Access to own transport Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Norfolk Hospice Tapping House Address Wheatfields Hillington King’s Lynn Norfolk PE31 6BH Employer's website https://www.norfolkhospice.org.uk (Opens in a new tab)