Administrator (Automotive)
Make sure to apply with all the requested information, as laid out in the job overview below.
£25,000 - £32,000 + Pay and Role Progression + Award Winning Employer + Training and Development
Chelmsford
Monday to Friday 8am to 6pm and 1 in 3 Saturdays 8am to 1pm
Are you an Administrator or similar that is looking to establish themselves with an award winning employer, offering excellent development opportunities and constant training?
This company are Europes largest 4x4 dealer and have recently been awarded a Best Places to Work 2024 spot in The Sunday Times. Handling a range of exceptional vehicles from Lamborghinis to Bentlys, they are rapidly growing their professional team to continue their excellent work.
This role will suit an enthusiastic and customer-focused individual looking to establish themselves in a forward-thinking organisation at the forefront of the luxury automotive industry. The successful candidate will facilitate seamless coordination of customer service bookings, repairs and warranty claims through clear communication and active listening. The successful individual will work closely with multiple teams to constantly deliver the highest level of service.
If you are a Administrator with an understanding of the Automotive industry, looking for an opportunity to develop and progress further within the largest 4x4 dealership in Europe, apply today.
The Role:
Customer Interaction and Service Delivery
oGreet customers with professionalism, actively listening to their service and repair needs
oAccurately process service and warranty bookings on the system and maintain clear, up-to-date records
oProvide expert advice and recommend services or accessories, ensuring maximum revenue potential is achieved
oHandle customer queries and concerns with a solution-orientated approach, ensuring all issues are resolved in a timely manner
Service Coordination and Communication
oEffectively liaise with the workshop team, communicating essential details about customer requirements and facilitating smooth repair operations
oIssue repair orders to technicians with precise instructions and any additional information to assist in the diagnosis, inspection and repair process
oKeep customers informed throughout the service or repair process, especially in the event of any delays
Documentation and Compliance
oAccurately document all service activities, ensuring job cards are correctly completed and signed, including materials used and time worked
oProcess payments and issue invoices in line with company policies, ensuring accuracy and efficiency
oMaintain up-to-date knowledge of pricing lists, charge-out rotes, and warranty policies to ensure compliance with industry standards
Warranty and Control
oReview job cards for warranty work and ensure that all warranty claims are documented, with any necessary items returned to the manufacturer
Sales and Business Development
oPromote additional services, including service plans and accessories, to enhance the customer experience and maximise revenue
oEnsure follow up on completed services to increase customer retention and encourage repeat business
The Person:
Proven experience within a similar administration position
Familiarity with automotive parts, services and warranties
Job Reference: BBBH16564
Keywords: Control, Sales, Business, Development, Communication, Client, Chelmsford, Essex, Automotive, Administration, Admin
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.
Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
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