Level 3 Information Communications Technician
Company: Frankham Consultancy Group
Full Address: Irene House, 7b Five Arches Business Park, Maidstone Road, Sidcup DA14 5AE
Weekly Hours Worked: 8:30am – 5:30pm
Salary: £17,300p/a
Contact: Raymond.Duke@estio.co.uk or call 0203 834 2872
About the company:
The Frankham Group provides a full range of design, engineering and consultancy services to the built environment. The company exists to improve the surroundings in which we all live and work.
Brief job description:
Estio Training has an exciting new opportunity for an IT Helpdesk Analyst with Frankham, a large construction business based in Sidcup, South East London/North West Kent.
Job Description:
Your duties and responsibilities in this role will consist of:
* Respond to requests for technical assistance via IT Helpdesk portal, emails, in person, via phone & IM. Advise users on appropriate action. Identify and escalate situations requiring urgent attention.
* Track and route problems/requests and document resolutions.
* Follow standard help desk procedures and log all help desk interactions.
* Work within Company Service Level Agreements for IT Helpdesk.
* Diagnose and resolve technical hardware and software issues.
* Create/troubleshoot User/Computer Profiles, ensuring new starters have adequate IT kit prior to the start of employment date.
* Purchase & configure new IT kit for end-users.
* Install OS such as Windows 10 Pro, Windows Server 2016, 2019; Troubleshoot Windows Drivers, BSOD, Printing issues. Basic Scripting. Software Deployment Skills using AD, WDS & KACE Appliances.
* Prepare activity reports/documentation/form/intranet task completion.
* Stay current with system information, changes and updates.
* Research questions using available information resources.
* Weekly housekeep locations such as Cloud File Share sites, Scanned folders.
Qualifications:
* 5 GCSEs grades A*-C/9-4 or equivalent (including English Language and Maths)
Skills:
* Working knowledge of fundamental operations of relevant applications, devices such as Desktops, Laptops, Smartphones, Tablets, and Printers (multi-function devices).
* Knowledge of relevant call tracking applications.
* Windows 7, 10, Microsoft Office Suite 13, Office365, Microsoft Teams, RICOH Printers, Windows Server 2016, 2019, Scripting, Software Deployment, Android, IOS.
Personal qualities:
* Excellent communication skills.
* Friendly telephone manner.
* IT literate.
* Enjoy working in a busy & challenging environment.
* Ability to multitask.
* Ability to recognize and promptly action Business Critical end-user queries.
* Self-motivated.
* Willingness to learn.
* Punctual & reliable.
* Strong team player.
* Owning the task.
Future prospects:
The role offers long-term security and the opportunity to progress into a permanent position.
Training to be provided:
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
* Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services, and data storage.
* Use infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components.
* Prioritize systems support tasks and monitor and maintain system performance.
* Maintain regulatory, legal, and professional standards.
* Support the information systems needs for your business.
For a full list of programme modules visit: estio.co.uk/courses/information-communications-technician
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