Main area: Dental
Grade Band: 2
Contract: Permanent
Hours: Part time - 3 hours per week (Saturday 3 hours - 6pm - 9pm)
Job ref: 813-121-0125-MH
Site: MCH House
Town: Gillingham Business Park
Salary: £23,615 Pro rata
Salary period: Yearly
Closing: 17/02/2025 23:59
Do you want to be part of an award-winning and dynamic social enterprise that:
* is renowned for providing high-quality care and is ranked ‘Good’ by the CQC;
* is a for-better-profit organisation, reinvesting any surplus back into our health and care services and our local community;
* is friendly, ambitious, welcomes innovation and rewards excellence;
* offers superior benefits; everything you get in the NHS and more;
* and whose achievements reflect the passion, dedication and commitment demonstrated by our staff across all services?
Our vision is to be a successful, vibrant, community interest company that benefits the communities we serve. So if you want to be a part of this, we would love to hear from you.
Job overview
We have a part-time position available working within dentaline, you'll be the first point of contact for our service. This role is within a small friendly team. Although this is for a contracted position of only 3 hours, there will be a lot of opportunity to cover additional sessions, for staff taking annual leave.
Main duties of the job
* To provide a call operator service to members of the public. This will require assessing a patient’s need against set criteria using pre-defined triage algorithms to determine the most appropriate service provision for patients.
* Creating an electronic patient record and allocating appointments, where necessary for 3 dentaline clinics.
* Maintaining accurate electronic records for all service activity in preparation for monthly reports is essential.
* To be the first point of contact for patients telephoning dentaline services requesting dental treatment or advice, managing all calls in an efficient, timely, sympathetic and courteous manner whilst working to pre-defined triage algorithms.
Working for our organisation
So what else?
* This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you’ll even have the opportunity to become an MCH shareholder.
* We encourage staff to get involved in exploring new ways of working and service development.
* We’ll provide well established, in-service training, one to one supervision, and appraisals with regular support.
* You’ll be able to develop your skills in a friendly and supportive team.
Detailed job description and main responsibilities
Person specification
Qualifications
* Good Standard of education
* GCSE in English and Maths
* Relevant qualifications to the role i.e. customer care
Experience
* Call Centre experience
Skills
* PC Skills, Excel and Word
* Ability to handle difficult situations
* Experience of working with Dental software
Values
* Caring and compassionate
* Delivering quality and value
* Working in partnership
We reserve the right to close this advert earlier than the published closing date if we receive a sufficient number of applications. Shortlisted candidates will be contacted within 1 week of the closing date; no discourtesy is intended in not contacting you if your application is rejected.
MCH is an equal opportunity employer that is committed to a compassionate and inclusive workplace and values diversity of all people. We prohibit unlawful discrimination and harassment of any kind and wish to provide our employees with a work environment free of discrimination and harassment.
We are committed to the safeguarding and welfare of children and vulnerable adults.
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