Dorset HealthCare University NHS Foundation Trust
We have an exciting opportunity for a Team Administrator to join our team. The West Dorset C-CAMHS team operates within Dorchester Children's Centre and offers a combination of both home and office working where possible.
You will work as part of our Administration Team to schedule appointments, manage telephone calls, minute meetings, create letters, and maintain up-to-date records. You will be the first point of call on the telephone, liaising with patients, staff, relatives, GPs, and other services. This is a fast-paced and rewarding service to work within, and you will help us ensure its effective and smooth running.
Main duties of the job
1. To liaise with members of the public in their dealings with the team/service, some of whom may prove at times to be distressed, challenging, or aggressive in manner.
2. To liaise with other members of the CAMH Service to organise and deliver a safe and efficient office system to support sound patient care, consistent with good clinical governance guidelines, whilst helping the team to achieve targets and complete timely returns of information.
3. To support clinicians with their work including typing clinical letters and organising appointments.
About us
At Dorset HealthCare, we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities, and a wide range of integrated community and mental health services for a population of almost 800,000 people.
We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.
Our 7,000-strong workforce is at the heart of what we do, and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.
Working with us, you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion, and expertise in all we do.
Job responsibilities
For the main duties and responsibilities for this role, please read the attached job description and person specification. When completing your application, please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
Person Specification
Job specific experience
* Experience of working within an office environment
* Experience of working with the NHS
Knowledge, skills and training
* Educated to GCSE level or equivalent experience
* Understanding of patient confidentiality
* Well-developed skills in communicating effectively with clients and other professionals within and outside the NHS
* Knowledge of NHS organisation and protocols
* Good written, verbal, and interpersonal communication skills
* Use of initiative and ability to work independently
* Ability to interact with clients and visitors in a professional manner
Additional requirements
* Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively
Information Technology
* Demonstrable experience of using word processing, spreadsheets, databases, and/or presentation software to RSA 11 or equivalent standard.
* Experience using an electronic service user record
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Dorset HealthCare University NHS Foundation Trust
Address
West Dorset CAMHS - The Children's Centre
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