Role overview ID: 2024-5949 Entity: Vistry Region: Vistry South East Department: Sales & Marketing Contract Type: Permanent - Full Time Job Location: Caterham, Surrey Date Posted: 22.07.2024 We have an exciting opportunity for a Sales Progressor to join our team within Vistry South East, at our Caterham office in Surrey. As our Sales Progressor, you will progress reservations to exchange and legal completion within the company agreed timescales. You will also support the customer journey and effect timely exchanges through regular communications with solicitors, mortgage brokers and estate agents, dealing with issues promptly and efficiently. You will keep the business informed on all sales progress for accurate financial legal completions forecasting. Let’s cut to the chase, what’s in it for you Competitive basic salary and annual bonus Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance – 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values – Integrity, Caring and Quality 5 GCSEs/GCEs including Maths and English, or equivalent A Levels in any discipline Legal and/or Estate Agency, New Homes background Strong IT skills Experience with CRM systems Intermediate Excel skills Able to work under pressure, prioritise and meet set deadlines A good understanding of building regulations and legal obligations Proficient with MS Office programmes, specifically Outlook, Word and Excel and Sales software e.g. COINs/Keys Excellent telephone manner and email etiquette Ability to deal with customers and stakeholders in a friendly and professional manner Able to effectively handle difficult situations Strong negotiation skills Willing to be flexible in respect of day-to-day duties and hours worked Full driving license Desirable Relevant experience working for a residential housebuilder Legal Conveyancing knowledge More about the Sales Progressor role Update Keys with all sales progress activity, keeping all plot records up to date with accurate information. Liaise with the Sales Director, Sales Manager and Marketing Manager from site set up and manage Keys – Dynamics 365 Database from Coming Soon until site sales presence. Proactively communicate on a daily/weekly basis to the Sales Director any issues with conveyancing and plot progression to ensure completions targets are achieved. Ensure new developments are set up with the legal teams in readiness for the first sales release. Obtain management proposals from the managing agents and set up the management companies. Ensure contracts are issued by company solicitors within the agreed timescales and with the correct plans/information. Liaise with other Vistry departments to ensure enquires etc are responded to within a timely manner. Produce weekly sales progression tracker for sales team. Keep in touch with the sales team and the customer updating them on their purchase and advising them of actions they need to take. Liaise with mortgage lenders, solicitors and estate agents and other Vistry departments to deal with any issues that arise. Attend weekly sales/build meeting and forecast expected exchanges, providing reasons for delays on overdue contracts. Report on KPIs including outstanding contracts, time taken to achieve exchange, upcoming legal completions. Generate general letters/memos, e.g. pre-contract meeting letters, 35-day intention to complete letters, welcome letters. Complete extensive list of weekly and monthly reports e.g. reservations; outstanding missives; legal completion statistics; data schedules; revenues; availability; releases; costs; deposits, etc and ensuring that the reports are completed in a timely and accurate manner. To progress the part exchange resales to exchange and legal completion. Liaise with solicitors, estate agents and our external team that help us in the delivery of part exchange. Present a positive image of Vistry through all dealings with purchasers. Perform general office administration tasks, as and when required, to meet the needs of the department – e.g. filing, photocopying, fielding telephone calls. Provide a service of excellence, developing opportunities for customer feedback and involvement to deliver continuous improvement. Develop effective working relationships with solicitors, mortgage brokers, Homes England, lenders, sales team and Vistry departments. Attend and contribute to regional meetings as required. Develop good working relationship with company solicitors. Finally, let’s tell you a bit more about us We’re Vistry Group, the UK’s leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they’re needed most. You’re probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there’s nowhere better to build your career. We’re proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. LI-HA1 Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days’ holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you