Location: Dumfries & Galloway (primarily home based with some regional travel) with requirement to attend training and meetings in Dumfries Salary range: £22,403 - £28,379 with annual incremental progress competitive benefits package Hours: 35 hours, working Monday to Friday, 9am to 5pm, with one hour (unpaid) lunch break The Role Our Customer and Business Support colleagues are at the forefront of our housing services provision, providing a helpful and responsive first point of contact service through a range of channels. You'll be dealing with tenancy related enquiries, housing applications and offer signposting advice. The role also performs a variety of business administration support tasks and requires someone who is highly organised and IT proficient, who can manage changing priorities and work effectively both independently and as part of a team in a remote workforce. What We're Looking For What's really important is that you have a strong commitment to excellent service delivery and are highly organised in your approach. Experience in a similar customer service role would be an advantage and admin experience and IT skills across a range of packages are essential. The ideal candidate will: Have knowledge of the housing sector and/or customer service Be comfortable working with a high degree of autonomy Possess strong customer service skills and be able to handle challenging situations with empathy and professionalism Be highly organised with excellent time management skills and the ability to plan tasks and projects Be ICT proficient, particularly across Microsoft packages Be confident to take ownership of issues and proactively seek solutions We value potential and a commitment to learning and encourage applicants who may not possess every requirement to find out more. As a home based role, the ability to work from home in a suitable space, along with access to broadband is required. A driving licence and access to a vehicle will also be necessary. Please take a look through the role profile for more information about the role, what's required, and the skills and competencies we're looking for. For a confidential chat about the role, please contact Caroline Smith, Customer and Business Support Manager on 07872127019 or via email to [email protected] or Sarah Thomson, Customer and Business Support Officer on 07880035301 or via email to [email protected]. How to Apply Apply be completing the online Recruitment Application Form. Previous applicants need not re-apply. Closing date for applications: 9am Monday 24th March 2025 Interview date: Monday 31st March 2025