Contents Location About the job Benefits Things you need to know Apply and further information Location Bristol About the job Job summary The laboratory in Bristol is situated on within the purpose built Pathology Building at Southmead Hospital, North Bristol Trust. A second small laboratory is situated within the Royal United Hospital in Bath. In total, the Laboratory undertakes approximately 1.4 million tests per annum and overall employs 200 staff. The post holder will assist the Laboratory Office Manager in providing personnel and administrative functions, ensuring that an efficient and effective administrative service is provided to the laboratories, its staff, its customers and UKHSA Bristol. Performing general offices duties including typing, filing, photocopying etc. Answering telephone queries from external callers and take and pass on messages for senior staff of the laboratory Performing any other duties required by the Office Manager. To perform a high standard of clerical duties in order to provide customers with an excellent level of service. To be responsible for the input of confidential medical data and perform all other additional office duties to ensure the efficient day today performance of the office and specimen reception. The post holder would be expected to assist in any UKHSA co-ordinated response of activity of a national/international nature, e.g. A Bioterrorism incident or a major disease outbreak, e.g. SARS or Swine flu. Communication and key working relationships Answering telephone calls, relaying results to health service colleague, dealing with enquiries and transferring calls. Attend training meetings when appropriate We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce. UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all. Job description Key Responsibilities Processing laboratory reports for mailing to customers. Staff the Infection Sciences Helpdesk dealing with customer queries Participate in the staffing of main Pathology reception. Transcription of reference laboratory results. Equipment maintenance as appropriate Filing, photocopying and faxing. Scanning of patient request forms are kept up to date, including boxing up of forms, separation of medico legal forms and regular review and discard of data through shredding. Prepare, record and post specimens to appropriate reference laboratories. Maintain stationary supplies and stock control of DX specimen transport boxes. Undertake any reasonable task delegated by a senior member of staff. Liaise with the laboratory team, including Senior Medical Staff, in all matters that affect the work of the office, including taking a direct part in operational management changes. Perform other duties as necessitated by the exigencies of the department on all sites Safety To observe safety regulations and attend mandatory fire, manual-handling training etc. To observe the immunisation policy of the laboratory. To report all accidents to a senior member of staff. To ensure that equipment is used in a safe and responsible manner. Person specification Essential Criteria GCSE (or equivalent qualification) in Maths and English Understanding of the importance of Confidentiality Ability to communicate effectively with good telephone manner Ability to work as a team. An understanding of and commitment to equality of opportunity and good working relationships, both in terms of day-to-day working practices, but also in relation to management systems Benefits Alongside your salary of £23,489, UK Health Security Agency contributes £6,804 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97% Things you need to know Selection process details This vacancy is using Success Profiles and will assess your Behaviours and Experience. Stage 1: Application & Sift You will be required to complete an application form. You will be assessed on the 5 listed essential criteria, and this will be in the form of a: Application form (Employer/ Activity history section on the application) 500 word Statement of Suitability. This should outline how your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria. The Application form and Statement of Suitability will be marked together. In the event of a large number of applications we will longlist into 3 piles of: Meets all essential criteria Meets some essential criteria Meets no essential criteria In the event of a large number of applications we will shortlist on: GCSE or O level (or equivalent qualification) in Maths and English Ability to communicate effectively with good telephone manner If you are successful at this stage, you will progress to interview and assessment Please do not exceed 500 words. We will not consider any words over and above this number. Feedback will not be provided at this stage. Stage 2: Interview (success profiles) You will be invited to a single face to face interview at Bristol Southmead Hospital. If face to face interviews are planned, in exceptional circumstances, we may be able to offer a remote interview. Behaviours and experience will be tested at interview. The Behaviours tested during the interview stage will be Making Effective Decisions Communicating and Influencing Working Together Delivering at Pace Interviews dates to be confirmed. Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Selection Process Please note you will not be able to upload your CV. You must complete the application form in as much detail as possible. Please do not email us your CV. Location This role is based in Bristol. Please note hybrid working is not available for this role. This role is being offered as office/lab based at our site at Bristol Southmead Hospital. If based at one of our labs, you will be required to have a Counter Terrorism Check security vetting check as a minimum. For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 3 years as the role requires Counter Terrorism Check (CTC) clearance. In exceptional circumstances UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice. Eligibility Criteria External Open to all external applicants (anyone) from outside the Civil Service (including internal applicants). Reasonable Adjustments The Civil Service is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, we will consider any reasonable adjustments that could help you. An adjustment is a change to the recruitment process or an adjustment at work. This is separate to the Disability Confident Scheme. If you need an adjustment to be made at any point during the recruitment process you should contact the recruitment team in confidence as soon as possible to discuss your needs. You can find out more information about reasonable adjustments across the Civil Service here: https://www.civil-service-careers.gov.uk/reasonable-adjustments/ International Police check If you have spent more than 6 months abroad over the last 3 years you may need an International Police Check. This would not necessarily have to be in a single block, and it could be time accrued over that period. Artificial Intelligence (AI) Your application may be rejected and/or you may be subject to disciplinary action if evidence of plagiarism is detected. Examples of plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence (AI), as your own. Face to Face interviews In exceptional circumstances, we may be able to offer a remote interview Careers website Please visit our careers site for more information https://gov.uk/ukhsa/careers Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window). See our vetting charter (opens in a new window). People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact : Name : Lisa Tweedie Email : recruitmentukhsa.gov.uk Recruitment team Email : recruitmentukhsa.gov.uk Further information The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: Complaintsukhsa.gov.uk If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website: https://civilservicecommission.independent.gov.uk/ http://www.healthjobsuk.com/vacancy/6949469 Apply at advertiser's site Share this page Print Email Facebook Twitter LinkedIn GMail