Actaris Site Services are currently seeking an experienced RLO for sites based in East London with 4 days being based in Stratford and 1 day being based in Rochester. Responsibilities: • Booking appointments and managing schedules. • Handling resident complaints and issues with professionalism and efficiency. • Maintaining property records and conducting validation and customer satisfaction surveys. • Facilitating communication between all stakeholders for a seamless project experience. • Working proactively to minimize disruption to residents and establish positive relationships with all parties involved. Requirements: • Previous experience as a Resident Liaison Officer (RLO) is essential. 1-2 years • Occupied refurbishment knowledge is also desirable • Strong health and safety knowledge • Exceptional communication skills and ability to work collaboratively. • IT proficiency and adaptability to on-site operations. • Ability to work independently and as part of a team. • Strong interpersonal skills and a proactive attitude. • Ambitious, innovative, and self motivated • Driving license Please send cvs to be considered for this position and for more information on the role