DBS DIT provides digital capability that supports corporate services across the Ministry of Defence, including Finance, Commercial, Payroll and Human Resources for Military Personnel, Civilian Personnel and Veterans. Our digital solutions comprise enterprise resource planning systems, performance management, analytics, automation, low code applications and public facing services through Gov.uk. These are deployed via a number of core technologies including Oracle, Cognos, Microsoft and Blue Prism utilising cloud platforms (SAAS/PAAS/IAAS) and on-premise hosting.
Service designers design the end-to-end journey of a service. This helps a user complete their goal and government deliver a policy intent. In this role, your work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of government.
A senior service designer is an experienced designer who works with minimal support and can influence and mentor others.
In this role level, you will:
work with service managers and programme directors to develop design concepts
have responsibility across complex services
help set direction and embed good practice within teams
make important decisions based on research and understand how this research impacts others
work closely with the User Centred Design Lead and User Centred Design Team to create service designs, analyesing research data, and deliver iterations to digital products.
work closely with other SMEs (Subject Matter Experts), user researchers, content and interaction designers, business and performance analysts and wider digital teams to iteratively improve services for users in line with the GDS (Government Digital Service) Service Standard.
design accessible services for all users
engage in DBS, MOD, and pan-government service design communities.
manage and/or mentor Junior Service Designers
present your work for assessment by Government Digital Services and MOD Internal Assessment Teams)