Summary
The City of Lincoln Council is seeking an organised, efficient, creative and forward-thinking individual to work with the Policy and Service Improvement Team within the Chief Executives Directorate. You will provide a comprehensive business administration service to the Chief Executive Directorate.
Wage
£14,566.11 a year
Training course
Business administrator (level 3)
Hours
Monday - Thursday, 9.00am - 5.00pm and Friday, 9.00am - 4.30pm.
37 hours a week
Possible start date
Monday 14 April
Duration
1 year 3 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Duties will include, but not limited to:
* Work under the general direction of the Business Manager – to provide a comprehensive business support service to the Policy and Service Improvement team
* Undertake research for services and present that research in the most appropriate format
* Help the team design and monitor customer surveys and questionnaires to meet organisation needs and to maximise customer participation
* Undertake data entry and collation for the service to ensure we can report effectively to senior management
* Respond to service enquiries, providing adequate responses in a timely manner
* Scheduling of meetings and minute taking, liaising with relevant officers to ensure appropriate supporting information is provided before and after the meeting
Where you’ll work
City Hall
Beaumont Fee
Lincoln
Lincolnshire
LN1 1DD
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
EAST LINDSEY INFORMATION TECHNOLOGY CENTRE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* Business Administrator Level 3 Standard qualification
* The qualification will be achieved within the work place over the duration of the programme
Requirements
Essential qualifications
GCSE or equivalent in:
* Maths and English (grade A-C / 9-4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Number skills
* Team working
* Creative
* Initiative
* Literacy skills
Other requirements
The successful applicant will work towards the achievement of a Business Administrator Level 3 Apprenticeship. This apprenticeship will provide a firm grounding of organisational operations and functional processes as well as an understanding of the wider working environment. You will receive on the job training to help you develop a wide range of skills such as problem solving, decision making and people management responsibilities.