Job Description
We have a fantastic full time opportunity for a Customer Service Advisor to join our team at Manchester Coach Station.\n\nThis onsite role will include shift work, working any 5 days from 7, with 2 weekends off a month.\n\nShifts will be between the hours of 06:30 and 19:30\n\nThe Customer Service Advisor role will put you in the centre of the hustle and bustle of a busy environment, selling tickets in and around Manchester, answering customer queries, guiding them to their location, and ensuring our high standards of health and safety are continually met.\n\nSuccessful applications will be invited to attend an onsite assessment on Tuesday 1st October.\n\nWhat you'll do...\n\nConsistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction\n\nEffectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption\n\nProactively look for opportunities to up-sell National Express services and products\n\nProvide support and assistance to customers, colleagues and driver teams\n\nBe fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role\n\nAssist in the training and development of peers and promote DOH rules and maintain a safe working environment\n\nEnsure established safe working processes are adhered to at all times\n\nPromote a cohesive, empowered and engaged working environment\n\nWhat you'll need...\n\nEnglish language skills\n\nExperience of front-line customer service in a fast paced environment\n\nPositive attitude to customer service and personal development\n\nAbility to work in a team or independently on your own initiative\n\nGood level's of stamina is required as you will need to be available to assist customers inside and outside the coach station for long periods of time\n\nThe ability to work shift patterns including weekends and bank holidays to meet business demands.\n\nWhat we offer in return for your hard work and commitment…\n\nFree Coach travel for yourself\n\nComplimentary coach travel for a Nominated Person\n\n50% discount for friends and family on full fares on our coach services\n\nA free smart comfortable uniform\n\nA company pension\n\nAccess to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing\n\nPrivate online GP service\n\nExclusive benefits and savings from thousands of the UK's largest retailers and service providers\n\nEndless opportunities for progression within the business\n\nNational Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community. \n\nWe are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.\n\nWe reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.\n\nThings to Note...\n\nAt National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.\n\nAs part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment