Senior Enterprise Account Manager - Banks
Department: Platform Solutions
Employment Type: Permanent - Full Time
Location: London, United Kingdom
Description
As a Senior Account Manager at Demica, you will be responsible for managing and expanding relationships with our largest and most strategic enterprise customers; these are regional & global banks. You’ll work closely with executive stakeholders, drive customer success, and identify new revenue opportunities to maximize account growth. This role requires a strong blend of strategic thinking, consultative sales expertise, and relationship management.
What you'll do
Account Management & Growth:
* Develop deep, long-term relationships with enterprise customers, serving as their primary point of contact.
* Create and execute strategic account plans to drive adoption, retention, and expansion.
* Identify upsell and cross-sell opportunities, collaborating with Sales, Customer Success, and Product teams.
* Conduct regular business reviews with C-level executives and decision-makers to align our solutions with their business goals.
Adoption & Retention:
* Ensure customers achieve measurable ROI with our platform, proactively addressing challenges.
* Act as a trusted advisor, providing insights and best practices to optimize product usage.
* Work closely with Customer Success and Support teams to ensure high satisfaction and retention rates.
Revenue & Renewals:
* Own the end-to-end renewal process, negotiating multi-year contracts and pricing strategies.
* Forecast revenue growth opportunities within assigned enterprise accounts.
* Mitigate churn risk by identifying early warning signs and implementing retention strategies.
Cross-functional Collaboration:
* Partner with Sales, Marketing, and Product teams to influence roadmap decisions based on customer feedback.
* Collaborate with Professional Services to drive seamless customer implementations.
* Represent the voice of the customer internally to advocate for their needs and ensure long-term success.
Who you are
* Typically have 8+ years of experience in enterprise account management, customer success, or sales within a SaaS company.
* Proven track record of managing banking clients on a global scale.
* Strong executive presence with the ability to influence C-level stakeholders.
* Experience in complex deal negotiation, contract management, and revenue forecasting.
* Deep understanding of SaaS business models, enterprise procurement, and customer lifecycle management.
* Excellent analytical, communication, and problem-solving skills.
* Proficiency in CRM and customer success platforms (Salesforce, Gainsight, etc.).
In addition to the above, you will be a great fit for the role if you have the below:
* Background in strategic consulting or enterprise solutions selling.
* Industry experience in trade finance or similar financial products.
* Previous experience managing Fortune 500 or global enterprise accounts.
* Familiarity with enterprise SaaS metrics like NRR, GRR, LTV, and CAC.
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