Standardisation Team Leader Permanent Milton Keynes £26,300.00 On-Site Are you ready to lead a team to success and make a lasting impact? Do you have a passion for transforming customer service and driving efficiency in event planning? At AQA, we are seeking a dynamic and dedicated Standardisation Team Leader to join our team and play a key role in delivering world-class customer service and operational excellence. As a Standardisation Team Leader, you'll have the opportunity to shape the performance of a small team of 2 while overseeing seasonal staff during peak periods. Your leadership will drive consistency, efficiency, and quality in process delivery and customer interactions, helping us deliver exceptional customer service to both internal and external stakeholders. What will I be doing? Event Planning and Coordination : Manage the end-to-end process of organising art & design qualification events, including liaising with suppliers, couriers, and teachers to ensure smooth operations. Lead and Develop a High-Performing Team : Manage a team of administrators, coach staff performance, and ensure alignment with business objectives and quality standards. Continuous Improvement : Lead initiatives to drive improvements in customer experience, cost-saving strategies, and operational processes. Stakeholder Reporting and Communication : Provide key updates to internal and external stakeholders, ensuring alignment with business goals and priorities. What's in it for me? Generous leave: 25 days leave allocation plus additional Christmas and New Year's leave. Pension: Benefit from up to 11.5% employer pension contributions. Supportive culture : A dynamic work environment where your contributions are valued, and your success is our priority. Career Growth : This is a key leadership role offering real opportunities for career advancement within the organisation. Well-being support: Access the Headspace app and employee assistance program. What will I need to Succeed? Experience in a managerial role, leading teams in a fast-paced, high-volume environment A strong background in delivering excellent customer service and ensuring high-quality interactions. Exceptional organisational skills, with the ability to juggle multiple priorities while maintaining attention to detail. Strong written and verbal communication skills, capable of engaging effectively with stakeholders and team members alike. A keen interest in driving continuous improvement initiatives and delivering operational efficiencies. A broad understanding of supply chain, event logistics, and business processes. How do I apply? Read the full job description and upload your most recent CV with a cover letter outlining your motivation and transferable skills by visiting our website. Closing date for applications will be Sunday 19th January. Interviews will be one stage via teams on Thursday 23rd January. Every application will receive a response. CRE23 AQA is an equal opportunities employer and welcomes applications from all sections of the community regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.