Job summary We are looking for a friendly, efficient Patient Services Manager to provide support to the Practice Manager and work with the management team across a range of duties relating to the patient experience. To lead a team of 30 Care Navigators across both sites with the support of a Lead Care Navigator within the Chislehurst Partnership. This role is for 37.5 hours per week working Monday - Friday. Candidate must be flexible with working pattern as working across two sites. We will consider a job share for the right two candidates - Please specify if this is your preference when applying. We are looking for this role to start as soon as reasonably possible. Salary will be dependent on the experience of the candidate. Main duties of the job The main purpose of this role is to ensure excellent communication within the team and to patients, an efficient and organised service provision and support the practice with improvements. The PSM will lead the team to deliver a professional and helpful service and to provide excellent communication between patients, doctors and the wider team. The PSM will also need to be responsive to practice policies, priorities and the changing needs of the service and adapt the workload as required. To act as a role model, demonstrating and promoting the standards expected by the partnership and creating the energy and enthusiasm for the service. Confidently managing a large team of staff, supporting staff development, providing guidance and direction. Act as a focal point for communication, advising on methods of communication and best practice. About us The Chislehurst Partnership is a friendly high achieving suburban partnership in the London Borough of Bromley with a countryside feel. Currently operating from two sites (The Chislehurst Medical Practice & The Woodlands Practice). The Partnership ispassionate about providing a friendly, supportive and caring medical service to our population. The Partnership hopes to move to a purpose-built medical centre in the future but for the time being are operating from two premises. We have a patient list size of circa 25,000. We are a 9 Partner partnership with a team of Salaried GPs, Advanced Nurse Practitioners and a Nursing team. Our staff are friendly and hard-working and together we provide a high level of care to the local community. We are a well organised, progressive, forward-thinking Partnership. We are part of the Mottingham, Downham & Chislehurst (MDC) Primary Care Network and share across our practices a wide range of additional roles including, Clinical pharmacists, Physicians associates, Social Prescribers, a Mental Health Practitioner and Paramedic. Date posted 21 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time, Job share Reference number A2753-25-0003 Job locations 42 High street chislehurst kent Br7 5aq Woodlands Practice 11 Red Hill Chislehurst Kent BR7 6DB Job description Job responsibilities Responsible for management of the care navigation team and associated work load. Please see attached full job description. Job description Job responsibilities Responsible for management of the care navigation team and associated work load. Please see attached full job description. Person Specification Experience Essential Experience of managing teams (Large teams) Experience of performance management including appraisals, staff development and disciplinary procedures Experience of HR processes, workforce planning and development Experience of Rota management Desirable Experience of working in a healthcare setting Experience with Emis Web NHS/primary care general practice experience Relevant health and safety experience Person Specification Experience Essential Experience of managing teams (Large teams) Experience of performance management including appraisals, staff development and disciplinary procedures Experience of HR processes, workforce planning and development Experience of Rota management Desirable Experience of working in a healthcare setting Experience with Emis Web NHS/primary care general practice experience Relevant health and safety experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name The Chislehurst Partnership Address 42 High street chislehurst kent Br7 5aq Employer's website https://www.chislehurstpartnership.nhs.uk/ (Opens in a new tab)