Clinical ServicesManagement and development of the repeat prescription process within the practice. Produce and implement a practice prescribing policy. Processing all prescription requests from patients via website or paper requests, triaging queries where appropriate to the Practice Pharmacist or GPs. Dealing with medication queries including acute medication requests, patient medication and prescription queries.
Telephone and patients facing medicines support. This may involve removing unwanted items, checking review dates, ensuring necessary blood tests and monitoring has been carried out, prescription synchronization etc. Undertake clinical medication reviews with patients and produce recommendations for the GP on prescribing and monitoring. Communicating with patients, carers and members of the healthcare team including doctors, nurses and receptionists.
Liaising with local pharmacies and hospitals regarding prescription queries, and helping to ensure optimum therapy and to ensure a smooth transition from Secondary to Primary Care if needed. Answer ad hoc queries drug queries from GPs, nurses and other healthcare professionals within the post holders expertise. Updating of medication received from secondary care where appropriate. To be knowledgeable of GP computer prescribing systems in order to solve problems related to prescribing (community pharmacy knowledge is preferable).
Develop IT skills to monitor chronic disease management, clinical coding (QoF). To support the Practice Pharmacist with clinical administration, projects and tasks to improve services and initiatives to enhance safety, quality and cost effectiveness of prescribing (MHRA alerts and updates). Partake in the practice prescribing incentive scheme. Work as an autonomous practitioner and be capable of prioritising work whilst maintaining accurate and timely records.
Facilitate and participate in multidisciplinary meetings and educational sessions related to prescribing topics. To keep professionally up-to-date at all times and to meet the General Pharmaceutical Council standards for continuing professional development so as to maintain professional registration. Ensure that all information is recorded accurately using both paper and computer systems. Ensure maintenance of accurate patient records and ensure all relevant information is documented in the patients medical notes in a timely manner.
This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties that fall within the grade of the job, in discussion with their manager. Key working relationships The post holder will be required to maintain constructive relationships with a broad range of internal and external stakeholders and communicate with all grades of healthcare staff including all practice staff, secondary health care staff, community health care professionals and community pharmacists. Communicate highly-sensitive condition-related information to patients and relatives if needed. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.
They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & safety The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to): Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management. Maintain and up to date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the business.
Using personal security systems within the workplace according to practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business. Making effective use of training to update knowledge and skills, and initiate and manage the training of others. Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed.
Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised. Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers. Undertaking periodic infection control training (minimum annually). Routine management of own team / team areas, and maintenance of work space standards.
Equality and diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Training will be given to support the post holder to carry out the necessary processes on our computer systems (EMIS Web, DOCMAN etc.).
Support will be given where possible by the Practice Pharmacist for any training the post holder wishes to undertake. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources. Contribution to the implementation of services: The post-holder will: Apply practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work.
Main responsibility will be overseeing and developing the repeat prescribing policy, however wider contribution to general medicines management policies where possible will also be required. Participate in audit where appropriate.
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