Title: Probation Case Specialist (Gr 7 - 10) - Uxbridge District Court
Pay Grade: Grade 7
Starting Pay: $46,211.10
Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change.
Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality.
Duties:
Probation Case Specialist I Duties:
* Provides customer service to attorneys, litigants, law enforcement personnel, and the general public.
* Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system.
* Retrieves criminal records, enters initial data, and updates records and orders in various automated systems.
* Requests information from other agencies, departments, and or courts.
* Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries.
* Prepares lists and other standard documents, and sends out notices to parties and attorneys.
* Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures.
* Performs cashiering duties, including receiving money, determining case type, and issuing receipts.
* Maintains statistical data concerning case processing activities.
Minimum Requirements:
Probation Case Specialist I Requirements:
* Graduation from high school or its equivalent.
* Some general clerical or customer service experience.
* Ability and experience using personal computers, including word processing software such as MS Word.
* Ability to serve the public and others with business with the court in a courteous and professional manner.
* Ability to learn the procedures and functions, manual and automated, of the office to which assigned.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Legal
Industries
* Technology, Information and Internet
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