IT Technician - Rush Hair
Location:Hybrid, London
Salary:£40,000 - £50,000 per annum
Contract Type:Full-Time
Rush Hair is one of the UK's leading salon groups, renowned for delivering exceptional service. We’re looking for a skilled and proactiveIT Technicianto provide hands-on support and ensure the smooth operation of technology across our 48 salons, academy, and head office. This is a practical, problem-solving role where you’ll be the go-to person for all things IT.
Key Responsibilities
* Technical Support:Act as the first point of contact for IT issues across salons, troubleshooting and repairing equipment as needed.
* Connectivity Management:Ensure reliable internet connectivity and IT systems are operational across all sites, including setup and maintenance of Wi-Fi and access points.
* System Administration:Manage Microsoft 365 and Azure, including user setup, password policies, license renewals, and email migrations.
* Online Booking Platform Configuration:Support and troubleshoot the online booking platform, including payment setups, security roles, and user management.
* Telecom Systems:Maintain telephone systems, monitor inbound call reporting tools, and oversee telecom support schedules.
* Hardware & Software Inventory:Track and manage IT assets, ensuring everything is accounted for and in working condition.
* New Site Setups:Handle IT setup for new salon openings, including surveys and installations.
* Customer Experience Enhancements:Oversee motion screens, music systems, and Wi-Fi to enhance the customer journey in salons.
* Compliance & Data Protection:Assist with data protection tasks, including resolving customer complaints regarding data.
If you’re a tech-savvy professional who enjoys problem-solving and getting things done, we’d love to hear from you!
What We’re Looking For
* Hands-on experience in IT support or a similar role.
* Strong knowledge of Microsoft 365, Azure, and phone systems.
* Ability to troubleshoot and solve technical issues efficiently.
* Excellent organizational skills for tracking inventory and managing schedules.
* Proactive and resourceful, with strong attention to detail.
* Willing to travel to salons to troubleshoot as needed (we pay travel).
* Experience with data protection regulations is a bonus.
Why Join Rush Hair?
* Competitive salary
* Benefits: Company pension, free hair services, 40% off hair services for friends and family, 20% off products
* Be part of a dynamic team with a supportive and collaborative environment.
* A varied role where no two days are the same, offering plenty of challenges and opportunities to learn.
* Work within an established company where your skills make a real impact.
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