Closing date: 16-12-2024
Customer Team Leader
Location: 6-7 Kings Road, St Mawes, TR2 5DH
Pay: GBP13.32 per hour
Contract: 18-23 hours per week + regular overtime, permanent, part time
Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.
Full, paid training provided
You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.
We're looking for Customer Team Leaders to join our team at Co-op.
As a Customer Team Leader, you'll be part of a friendly team dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.
What you'll do
* Provide friendly and thoughtful service to customers
* Develop your team's capabilities through coaching and training
* Ensure the store remains safe, legal, and fully operational
* Manage diligence checks and stock accuracy
* Support your store manager by deputising when they're not working
* Lead the introduction of new products and services
* Build relationships and support your Store Manager with the local Co-op community plan
This job would suit people who have
* A genuine care for the needs of customers and members
* The ability to balance leading and supporting your team
* Great people skills
* Strong organisational and problem-solving skills
* A desire to learn and develop your leadership skills
* Flexibility to work a range of different shifts
Why Co-op?
* Full, paid training and dedicated support for your personal development
* 30% discount on all Co-op products in-store
* A pension scheme with up to 10% employer contributions
* Wagestream- a money management app
* 36 days of holiday (including bank holidays, pro rata for part time colleagues)
* Virtual healthcare services for you and your family
* 24/7 employee assistance service
* Rotas shared three weeks in advance and accessible on your phone
* Cycle-to-work scheme
Building an inclusive workplace
We want to build diverse teams and we welcome applications from everyone. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs.
As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.
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