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Associate Digital Product Management, London
Client:
AMEX
Location:
London, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
d063b9299422
Job Views:
4
Posted:
16.02.2025
Expiry Date:
02.04.2025
Job Description:
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact. Every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, in an environment where everyone is seen, heard, and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
Joining as an associate of digital product management at American Express is, at its heart, about making a positive difference in people’s lives by improving the products and journeys we offer, in more than 25 countries.
This is the kind of experience you’ll be working towards as part of our team delivering on part of the application/onboarding journey. You’ll help reduce the friction for people to apply for a card while ensuring we meet the complex set of regulatory standards in each country to protect against fraud and other criminal activity.
Your responsibilities include:
* Understanding and learning about our users' needs, both customers and internal teams.
* Translating requirements into coherent user stories using agile tools and methods.
* Working with engineers on a day-to-day basis to execute requirements during the development process.
* Driving delivery by troubleshooting issues, demystifying complex needs, and leading planning cycles in partnership with your leader and agile champions.
* Delivering the product roadmap in collaboration with go-to-market, engineering, and design functions, often coordinating with other delivery teams.
* Collaborating with local market teams to stay on top of market developments and the competition.
* Partnering with engineering and design functions throughout the product lifecycle from ideation to delivery and ongoing iteration.
* Supporting the Group Product Manager in working with a group of multi-discipline Product Managers to deliver a complex matrixed product.
Minimum Qualifications
* A passion for technology improving customer and user lives. Existing product experience of 1-2 years would be welcome, but not essential as this role typically spans the first 3-5 years of a career before advancing in the product management function.
* Experience in supporting discovery, planning, and management of complex multimarket and multi-team initiatives.
* Experience in Acquisition Journeys and related capabilities like Open Banking.
* Insatiable curiosity and proven ability to learn.
* Strong written & verbal communication skills. You’re able to articulate the reasons behind your work and bring others along with you. The skills stretch from writing customer journey narratives and mocking up wireframes to share with engineers to inspiring go-to-market teams with our strategy and roadmap.
* Strong collaboration & relationship skills; we are a relationship-oriented company that values diverse perspectives. You will be the evangelist for the strategy and roadmap but won’t be successful without bringing others along with you. Your ability to listen deeply and contextualize your insights is essential to achieving the best outcomes.
* The spirit of an entrepreneur with an ability to contribute to product design, project management, and technical ideas. Your job doesn't end with your job description.
* Ability to thrive in a fast-paced environment, with competing resources and priorities, through the product lifecycle from planning and development to launch.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
* Support for financial well-being and retirement.
* Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location).
* Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
* Generous paid parental leave policies (depending on your location).
* Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
* Free and confidential counseling support through our Healthy Minds program.
* Career development and training opportunities.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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