The Role:
• Deliver agreed annual revenue target from set client list
• Manage a varied portfolio of existing customers to ensure they keep coming back for repeat business and are aware of all of company products and services
• Book and manage jobs to the highest standard
• Implement the 9 C’s model of customer service across the client base
• Ensure regular contact with all clients within the agreed client list
• Where appropriate, (as agreed with CEO) develop account plans and implement
• Meet with key clients on a regular (quarterly or bi annually) basis to deepen the relationship, uncover development opportunities and make sure they are aligned with their current and future needs
• Actively search out opportunities in your client base recording activity and opportunities in HubSpot CRM
• Generate google reviews and referrals from your client base
• Deliver fundamental tasks including correct job booking, contacting first job bookers and PO management
• Manage customer payments ensuring services received on time and according to agreed terms
• Working in partnership with colleagues and other internal teams to ensure that customers get a good service and the company operates efficiently
• Keeping up to date with company products and services so that they can be fully explained to customers
• Other tasks as required
Requirements:
• 3 years account management experience within a print and mail business
• Target driven – highly capable of building relationships and developing accounts
• In-depth understanding of account management and customer service
• Builds strong working relationships both internally and externally
• A track record in persuading, influencing and negotiating effectively at all levels
• High degree of accuracy when completing projects.
• Open minded and resilient in the face of disappointments
• Can prioritise workload and manage peaks and troughs effectively
• Self-motivated with a positive, curious and outward looking
• Can demonstrate the company values
I have been registered with Key for 5 years and have been submitted for 2 vacancies and have got both positions. It is a great service, friendly and they don’t mess you about like some other agencies that I have bee...read what all our candidates say. Baljinder.B
It was fantastic knowing that Sue was working away in the background looking for an opportunity fo me.I cannot stress how much that meant to me and my family. I would be more than happy to recommend Key to any...read what all our candidates say. Candidate
Anna understood my requirements very well, with good communication all the way through the process. Key has provided the best service to date in comparison to other recruitment companies that I have used in the past....read what all our candidates say. Paul N.
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