Technical Support Engineer
Location: Newcastle
Salary: £25,000 - £30,000 DOE
Type: Full-Time
Are you passionate about technology, problem-solving, and helping customers succeed? Join Zynk, a leading provider of Data integration solutions, as a Technical Support Engineer and become part of a dynamic team where your expertise will make a real impact!
About the Role:
As a Technical Support Engineer, you'll play a pivotal role in ensuring our customers get the most from Zynk’s solutions. You'll handle a variety of technical challenges, assist with integration setups, and deliver exceptional support to our clients worldwide.
Key Responsibilities:
* Provide first-class technical support to our customers via email, phone, and remote sessions.
* Troubleshoot, diagnose, and resolve software and system-related issues.
* Assist with the deployment, configuration, and integration of Zynk products.
* Collaborate with the development and product teams to resolve advanced issues.
* Document technical processes, FAQs, and customer resolutions.
* Contribute to continuous improvement of support tools and processes.
What We’re Looking For:
* Technical Expertise: Strong understanding of software systems and troubleshooting business processes. Experience with XML, SQL, C#, REST APIs are a plus.
* Customer-Focused: Exceptional communication and interpersonal skills, with a knack for explaining technical concepts to non-technical users.
* Problem-Solving Skills: Logical thinker with the ability to resolve complex technical challenges efficiently.
* Experience: Prior experience in a technical support or engineering role is highly desirable.
Why Join Zynk?
* Be part of a growing company with a commitment to innovation and excellence.
* Opportunities for professional development and career growth.
* Supportive and collaborative team culture.
* Competitive salary and benefits package.
How to Apply:
Ready to take the next step in your career? Join Zynk and help us deliver technical excellence to businesses worldwide!
We value diversity and welcome applications from all qualified candidates.