Job summary Imaging Reception/Helpdesk Team Leader An exciting opportunity has arisen within the Imaging Directorate for an enthusiastic and efficient individual to join the team as an Imaging Reception Team Leader. We are looking for a pro-active Team leader who will provide day to day supervision to the Reception and Helpdesk staff in order to provide a first class service to patients, staff and visitors to the Imaging Department. You will be required to work 4 days at Royal Stoke and 1 day at County Hospital per week. Previous applicants need not apply. Main duties of the job You will be flexible and reliable and have a minimum of one year's experience in a customer focused environment. Supervisory skills, IT skills as well as excellent communication skills are essential to the role. You will also ensure that day to day operational issues are carried out in a timely manner and that requests for the Imaging Department are processed efficiently. The post-holder will be accountable for managing the Reception staff including managing sickness and rotas. The ability to manage and prioritise a busy workload in a fast paced and demanding working environment is essential. About us University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales. All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust. At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve. Date posted 27 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 205-6857219-A Job locations Royal Stoke University Hospital Newcastle Road Stoke-on-Trent ST4 6QG Job description Job responsibilities For further details please see the attached Job Description and Person Specification for the Reception/Helpdesk Team Leader Post. Job description Job responsibilities For further details please see the attached Job Description and Person Specification for the Reception/Helpdesk Team Leader Post. Person Specification Qualifications Essential Minimum of 3 GCSE / O Levels (bands A-C) to include Maths & English or equivalent experience IT Skills at an Advanced Level Desirable NVQ Level 3 in admin / clerical / customer service related area NVQ Level 3 or equivalent in a management/supervisory qualification Experience in using CRIS ECDL / other IT qualification Expierience Essential Minimum of one year's experience of working in the NHS or other complex organisations Computerised systems with the ability to use the Microsoft package Handling confidential/sensitive information Minimum of one year's experience of dealing with patients / public / customers, either face to face or via the telephone, on a daily basis. Previous experience in a similar role Desirable Experience of working in an appointment booking environment Experience in a team leader role Skills and Knowledge Essential Excellent standard of literacy and numeracy Excellent communication skills Experience of dealing with the general public Desirable Experience of using Information Systems Data Input Aptitudes Essential Ability to work under pressure and tight deadlines and to protocol Excellent interpersonal skills and telephone manner Ability to divert from one set of tasks to another Desirable Imaging Experience Person Specification Qualifications Essential Minimum of 3 GCSE / O Levels (bands A-C) to include Maths & English or equivalent experience IT Skills at an Advanced Level Desirable NVQ Level 3 in admin / clerical / customer service related area NVQ Level 3 or equivalent in a management/supervisory qualification Experience in using CRIS ECDL / other IT qualification Expierience Essential Minimum of one year's experience of working in the NHS or other complex organisations Computerised systems with the ability to use the Microsoft package Handling confidential/sensitive information Minimum of one year's experience of dealing with patients / public / customers, either face to face or via the telephone, on a daily basis. Previous experience in a similar role Desirable Experience of working in an appointment booking environment Experience in a team leader role Skills and Knowledge Essential Excellent standard of literacy and numeracy Excellent communication skills Experience of dealing with the general public Desirable Experience of using Information Systems Data Input Aptitudes Essential Ability to work under pressure and tight deadlines and to protocol Excellent interpersonal skills and telephone manner Ability to divert from one set of tasks to another Desirable Imaging Experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospital of North Midlands NHS Trust Address Royal Stoke University Hospital Newcastle Road Stoke-on-Trent ST4 6QG Employer's website https://www.uhnm.nhs.uk (Opens in a new tab)