Customer Services agent/Trainee required to join this busy Courier agent Monday to Friday 9-5.30 Salary c£24-£26k Duties to include: experience would be ideal however training will be provided · Handling enquiries and complaints· POD/service performance reporting· Booking inbound/outbound collections· Communicate effectively with customers, internally with other departments and with overseas offices via email and telephone· Resolve customer queries & complaints via phone & email within dedicated time frame Generate and provide quotations to customers. · Directly liaise with other offices and agents to ensure KPI’s are met and adhered to. · Monitor shipment contents in line with compliance, liaising with customers on restrictions and prohibitions · Ensuring status updates and POD’s on all consignments are updated within the transit time and are provided to the customer· Completing collection notes prior to hand over to the operations department · All ad-hoc tasks as required Experience Previous customer service experience is desirable but not essential as full training will be provided Strong Microsoft Office skills including excel, word and outlookAbility to learn, adapt and prioritise in line with deadlines High level of attention to detailAn individual with a genuine desire to grow their skillset with a can-do approach to all tasks set Please send your CV to Kellie Buckley