Assistant Operations & Transformation ManagerAre you a result-driven, insurance professional who is passionate about delivering the best customer service while supporting and encouraging your team to do the same?We are on the lookout for someone to assist the wider Operations Team in driving the delivery of, and setting the standards for, consistent high-quality service to our customers by understanding and meeting our customers’ needs and delivering fair outcomes through compliant processes.While driving excellence in customer delivery, the Assistant Operations & Transformations Manager will work alongside the Operations & Transformation Manager in future developments and projects to drive positive change throughout the Retail Specialty division.Responsibilities:
1. Support all assigned change activity for the division including project delivery and digital led activity.
2. Manage the development of Customer Excellence processes for all customer groups (Private Clients, SME and Corporate) including Best Practice Broking Processes and Excellent Customer Journey.
3. Manage Customer Service delivery and Quality in the Division.
4. Manage all tracking of requests relating to system changes and documentation from across the division (including costs and effort).
5. Support with design, process, user acceptance testing and embedding of change within the applications utilised across the division.
6. Assis...