£13.00 per hour plus monthly service charge, typically £2,400 annually
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of Relais & Chateaux and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience.
Join our team as a Spa Therapist and offer exceptional care in our luxury, air-conditioned treatment rooms that boast spacious, above-ground designs with serene views of outdoor spaces.
Please note, our Spa vacancies will require weekend and evening work on a rota basis.
Key Responsibilities
* Provide outstanding guest experience through delivery of the treatments to our guests.
* Work as part of a team, ensuring guest satisfaction and delivering an outstanding service to all guests.
* Undertake reception and administration duties if required.
* Ensure that Health and Safety guidelines and practices are adhered to by team members, members, and spa clients to ensure safety is maintained at all times whilst using the spa.
* Ensure that sales tools are effectively utilised at all times to maximise the sales process.
* Follow all of the spa standards and protocols.
* Be knowledgeable on all products used in the Three Graces Spa to utilise all opportunities to promote and upsell products to Spa guests.
* Be a brand ambassador for our product houses, offering retail and homecare advice to all guests.
Key Skills, Qualities & Experience
* Have a beauty qualification at NVQ Level 3, or equivalent is essential.
* Be a confident and self-motivated individual, who presents themselves in a professional persona in all circumstances.
* Previous experience working as a Therapist in a Spa is essential.
* Excellent verbal and written communication skills required.
* Experience of working within a team.
* A passion to provide holistic and beauty therapies according to your specialisations to a five-star spa service standard.
* Possess a drive to learn new and innovative ways of working within a Five Star Spa for the benefits of the team’s health and fulfilling the customers bespoke Wellness aims.
* Have an NVQ Level 2 in manicure, pedicure and waxing, or the equivalent.
Benefits
* A monthly service charge - typically £2,400 annually.
* 31 days holiday increasing to 33 days with length of service.
* Access to earnings before payday (Wagestream).
* Free parking.
* Complimentary meals when on duty.
* Discounted modern and spacious live-in accommodation.
* Celebrating success! Company parties, winter award ceremonies, and team events and incentives throughout the year.
* Team appreciation and wellbeing activities - Team member of the month awards, BBQs, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs.
* Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products.
* Access to hundreds of exclusive employee benefits, rewards, and discounts targeted specifically at the hospitality sector.
* Discounted hotel stays with Relais & Chateaux and Pride of Britain hotels.
* Complimentary bespoke uniform and annual shoe allowance.
* Free sight tests for those eligible.
* Onsite Team Gym with professional induction.
* Refer a Friend Scheme where you can earn up to £1000.
* 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’.
* Grantley Academy to support your development.
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