At Harrogate and District NHS Foundation Trust, we aim to reflect our values in everything we do - Kindness, Integrity, Teamwork and Equality. So if you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, Harrogate and District NHS Foundation Trust is the place for you.
“We are committed to providing the best possible levels of healthcare and we can only do this with the help of our incredible colleagues. We have a Strategy that is designed to empower, excite and mobilise everyone in the Trust behind a common purpose and that supports our cultural values of Kindness, Integrity, Teamwork and Equality.”
Main area: Patient System Support
Grade: NHS AfC: Band 5
Contract: Permanent
Hours: Full time - 37.5 hours per week (Monday - Friday 0830-1700). Please note that this role includes travel across the Cumberland and Westmorland & Furness areas. The base for this post will be discussed with the successful candidate and the postcode listed is for advertising purposes only.)
Job ref: 421-CORP-1869S
Site: Cumberland Council, Cumbria House, Town Cumbria
Salary: £29,970 - £36,483 per annum (pro rata)
Salary period: Yearly
Closing: 24/02/2025 23:59
Job overview
The delivery and support of digital technology at Harrogate and District NHS Foundation Trust is fundamental in enabling staff to provide excellent and safe patient care. The Trust has invested significantly in digital technology and this is an exciting opportunity to be part of a team supporting the development, testing, training and continued roll out of SystmOne and ICE, two of the Trust's key clinical electronic patient record systems.
If you like to increase your existing knowledge of Harrogate and District NHS Foundation Trust’s electronic patient systems, develop specialist patient system skills and be part of a team providing excellent customer service to end users across the HDFT organisation this could be the role for you.
Main duties of the job
The SystmOne & ICE team are responsible for the training, administration, management and further development of 2 key clinical systems:
* SystmOne: The patient clinical system which is used by a large number of community and acute services
* ICE [Interoperability Communications Environment], which is widely used across the whole organisation and local healthcare community.
This is an exciting opportunity to be part of a growing team, providing an excellent service to our end users. This role will be both trainer and systems support in a team that provides knowledge, development and support to system users across the whole of the North Yorkshire, County Durham, North East, Northumberland, Tees Valley, Wakefield and Cumbria localities.
Please note that a large focus of this role in particular is to support our 0-19 services in Cumberland and Westmorland & Furness areas specifically, therefore travel and the willingness to be flexible across the HDFT footprint, is essential.
The successful post-holder will be based in Cumbria with access/opportunity to work from other team bases across the community footprint. Our team have adopted a hybrid working model, which includes working from home and on-site to support teams and system users with both face to face and remote working solutions.
Working for our organisation
Harrogate and District NHS Foundation Trust (HDFT) cares for the population in Harrogate and the local area, as well as across North Yorkshire, Leeds and parts of the North East. At HDFT we provide outstanding care to both our patients and our staff and we value Kindness, Integrity, Teamwork and Equality. If you’re looking for an interesting and rewarding career in the NHS, where you can make a real difference to patients’ lives, HDFT could be the place for you!
We offer colleagues:
* A supportive culture so colleagues can bring their whole selves to work.
* Staff Recognition - as well as regular appraisals, we recognise achievements with our Making a Difference & Team of the Month Awards, along with annual Colleague Recognition Awards.
* Employee Support and wellbeing – we offer a wide range of staff benefits including an Employee Assistance Programme, counselling service and a fast-track Physiotherapy service.
Detailed job description and main responsibilities
The Patient Systems Teams are specialist multi skilled information professionals responsible for the administration, support, management, training and further development of the Trusts Patient and Information systems, such as SystmOne, ICE, PCS (PAS), eReferral Service, Dragon Medical (DMWorkflow Manager and DMOne) Endosoft, Patientrack, EPMA (Medchart), WebV EPR and more, used by teams across the acute and community based services.
This is an exciting opportunity for an enthusiastic, customer focussed individual to join the Patient Systems Team and support both business-as-usual and ongoing projects. You will provide specialist knowledge and support to system users, be committed to service delivery and continual customer focussed improvement.
Person specification
Education/Experience
* Educated to diploma level or equivalent experience
* Experience of comprehensive clinical patient systems (Electronic Patient Records 'EPR') e.g SystmOne, ICE, Cerner, RIO, Meditech or other EPRs
* Training qualification or equivalent experience of training delivery/planning
* Previous NHS Experience
* Previous ICE experience
* ITIL Qualification
Skills and Knowledge
* Knowledge of patient systems process and administration
* Skills and knowledge of training program design, implementation and development
* Knowledge of Helpdesk software to provide support to end users
* Skills in building relationships and communication techniques that enable project delivery
* Customer service skills, ability to influence, persuade and motivate
* Comprehensive verbal and written communication skills
* Ability to work under pressure and to challenging deadlines
* Knowledge of NHS data definitions and data standards
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Name: Jane Copeland
Job title: Patient Systems Manager
Email address: jane.copeland@nhs.net
Telephone number: 07920531881
For further information regarding the role, please contact:
Jane Copeland - Patient Systems Manager - 07920531881 or jane.copeland@nhs.net
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