You are fluent in French or another European language, but intermediate is also fine?You build relationships easily; this comes naturally to you. You have experience in customer support, strong technical aptitude and consider yourself a critical thinker.Is this you? The successful candidate will be required to carry out the following duties:
* Gathering customer support tickets
* Liaise with customers by telephone/Teams to provide information or trouble shooting
* Make outbound calls to facility managers proactively asking questions or offer help/training
* Resolve customers’ service complaints and equipment issues by coordinating with the install and services teams to schedule site visits within warranty
* Identify opportunities to make improvements to business processes, make recommendations and action plans
What we need from you:
* Fluent in French or another European language would be beneficial
* Technical Work-related background is required
* Ability to communicate by telephone in a clear and professional manner
* Strong technical aptitude and critical thinking
* Excellent customer service skills
* Intermediate computer skills: Outlook
* Familiarity with the use of Smartphones using IOS and Android operating systems
Benefits:
1. 37 Hours a week Monday to Sunday 8am until 6pm on a rota basis to cover the business needs once you are fully trained