Wellspect Healthcare is a leading global provider of innovative medical devices that help people suffering from urinary retention or chronic constipation. More than 1 000 employees around the world are dedicated to making a difference to people who need our products and services. Wellspect is one of the worlds' leading manufacturers of intermittent urinary catheters, with LoFric® as the most known brand. As a help to those with chronic or severe constipation Wellspect has developed what likely is the world's most advanced irrigation system, Navina, combining a high degree of user convenience, clinical effectiveness and connectivity into one smart system. Wellspect strives to become climate neutral and leave the smallest possible environmental footprint. The company, with headquarters in Mölndal, Sweden, is present in more than 30 countries, and part of Dentsply Sirona, the worlds´ largest manufacturer of professional dental technologies. The company's shares are listed in the United States on NASDAQ under the symbol XRAY. Visit www.wellspect.com and www.dentsplysirona.com for more information. Wellspect Customer Care Advisor Would you like to work in healthcare providing a responsible and meaningful service to our customers, who include patients, GP surgeries and Healthcare professionals. We are recruiting for a Customer Care Advisor to join our team based in Stonehouse. Key responsibilities: - Responsible for taking inbound calls from: Patients, Carers, GP's, GP surgeries and Healthcare Professionals - Processing and dispensing paper and electronic prescriptions - Making outbound calls to Patients, GP's and Healthcare Professionals - Ensuring we focus on Customer Retention - Chasing outstanding prescriptions - Accurately inputting patient data and product requirements - Developing relationships with patients, sales team and Healthcare professionals - Manage courier queries relating to deliveries and collections. - Liaise with the warehouse team to ensure product fulfilment. - Work with Team Leader to generate ideas in the development of departments processes and systems. - Attend on-going training to ensure knowledge and understanding of products, medical conditions, Anatomy and Physiology - Assist with Product Recalls - Sorts and files completed prescriptions in preparation for month end submission to the NHS. Requirements - Interest in improving customers healthcare. - Professional with proven ability to build appropriate relationships with customers. - Demonstrated problem solving and decision-making abilities. - Able to work well within a team and calm under pressure. - Results orientated and adaptable/willing to take on new tasks. - Able to prioritise workload and work to deadlines. - Displays initiative and enthusiasm for their role and company. - Confident and articulate This is an office-based role working in a small and friendly team. The role comes with a competitive salary and an extensive benefits package. Our office has free parking and good onsite staff facilities. Please apply if you live in the area, possess these qualities and want to make a difference in somebody's life. Dentsply Sirona is an Equal Opportunity/ Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Dentsply Sirona. If you need assistance with completing the online application due to a disability, please send an accommodation request to careersdentsplysirona.com. Please be sure to include "Accommodation Request" in the subject. For California Residents: We may collect the following categories of personal information in connection with the submission of your resume or application materials to us for employment, and if hired, your employment with us: identifiers (e.g., name, address, email address, birthdate); personal records (e.g., telephone number, signature, education information, criminal background information, passport number and visa information); consumer characteristics (e.g., sex, marital status, veteran status, race, disability, sexual orientation); professional or employment information (e.g., resume, cover letter, employment history, background check forms, references, certifications, transcripts and languages spoken); and inferences from personal information collected (e.g., a profile reflecting abilities and aptitudes). The above categories of personal information are collected for the following business purposes: performing recruitment and hiring services; processing interactions and transactions (e.g., to comply with federal and state laws requiring us to maintain certain records, managing the workforce); and security (e.g., detecting security incidents, protecting against fraudulent or illegal activity). For additional details and questions, contact us at careersdentsplysirona.com