We're looking for a Driver to be part of our success story.
Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.
Great career development opportunities – grow with us.
About the role
The role entails timely collection and re-delivery of customer and courtesy vehicles, ensuring the customer is aware of delivery/delays, vehicle checks, and the collection of excess payments. Explaining the repair and processes to the customer while dealing with them in a professional manner, ensuring high standards of customer service.
Key responsibilities
1. Carry out collection and delivery of customers' vehicles as scheduled, completing all relevant paperwork detailing claim and non-related damage and collecting excess payments, ensuring that the customer is treated in a professional and efficient manner.
2. Drive vehicles in a safe, lawful manner taking into account the weather and traffic conditions, reporting all faults with vehicles driven.
3. Ensure all documentation is correct when transferring vehicles.
4. Clean vehicles (courtesy cars) ready for customer collection to a standard that reinforces the customers' feeling that they have received first-class service.
5. Report any accidents or incidents to your Bodyshop Manager without delay.
6. Be responsible for the collection of payments and receipts and ensure the correct financial procedures are followed on return to the office.
7. Collect all necessary customer paperwork from reception, checking courtesy cars for damage and cleanliness before delivery to the customer.
8. Confirm any damage or cleanliness issues with the reception team.
9. Notify customers and reception when a delay is imminent.
10. Complete all customer paperwork in the presence of the customer, noting down vehicle details on both courtesy car and customer vehicle, confirming claim damage and old damage.
11. Adhere to all Housekeeping and Health and Safety regulations and policies applicable to your position and working environment.
12. Ensure that vehicles comply with safety standards when returned to customers, or that faults have been reported and noted on the job card.
13. Complete necessary office paperwork - fuel and drivers log.
Skills and experience
1. Full driving licence with the correct classification to carry out duties.
2. Experience of vehicle appraisal.
3. Exceptional communication and customer service skills.
4. Interpersonal and communication skills should be at an excellent standard.
5. The right attitude to get the job done.
6. Time management at each booking is essential.
What you can expect from us
At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites, or working from home, we'll make sure you have all the support you need to succeed.
From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we'll go out of our way to show how much we appreciate you.
A bit about us
Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide.
We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.
We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.
Want to know what it's like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers, and suppliers:
Purpose: Make someone's bad day better
Values:
1. Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
2. Strive for better – Be bold. Challenge the norm – make small improvements often.
3. Win together – Be a team-player. Win together, learn together, respect each other.
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