Job Description We are offering a "strategic customer engagements" role to work as a trusted partner to our EMEA President by driving cross-functional alignment and ensure the best experience for ServiceNow’s customers. You will be reporting to EMEA president Chief of Staff within the PoE office. This is an opportunity with visibility and exposure at the highest level of ServiceNow. What you get to do in this role: Support in the creation and execution of EMEA President's Customer Strategy especially regarding strategic deals Create a forward looking plan to prioritize President's Customer & Partner engagements along with your customer advocate partner in the team Optimize the customer engagement process for EMEA President, from prep to meetings to deal execution Ensure you are leading customer engagements with excellence via strategic partnerships with sales teams, thorough and thoughtful briefing documents, compelling and relevant meeting materials and best-in-class follow ups Prioritize which Customers and Partners EMEA president spends time with, working with the President Chief of Staff, Major area GVPs and other Global Offices. Establish a deep understanding of all ServiceNow’s product offerings and incorporate this into customer discussions / solutions Operate with EMEA President's chief of staff on the most complex customer meetings / initiatives Work with Sales, Product, Engineering and Industry leadership teams to problem-solve and resolve key customer issues that are stalled Deepen customer/partner relationships: work with the Sales and Customer Success organizations to proactively engage top customers and partners Capture major takeaways, maintain milestones, and track, assign and drive the delivery of clear action items. Work with leadership team to escalate key issues that are stalled.