An exciting leadership role has arisen for a dynamic Operations Manager to join our client based in Walsham Le Willows, not far from Bury St Edmunds, Diss and Stowmarket.
The Company
The company are a property maintenance company who provide a wide range of services to customers all over the UK. These include gas and electrical safety inspections, Legionella testing, CO and smoke alarm repairs and installations. With 25 years experience within the residential lettings industry the company have recently expanded their offering to include boiler installations too!. The role will be working in a lovely rural setting, with a supportive team.
The Job
We are seeking someone who can establish robust processes to ensure profitable delivery of business goals whilst providing an unparalleled customer service experience from an engaged and proficient engineer workforce. Duties responsibilities include:
• Formulating and implementing robust processes to monitor and track all Engineers, maintaining quality and efficiency
• Technical expert in gas legislation and Health and Safety requirements Lead and Engage your team to drive performance and growth of the business with training and support driving the right behaviours
• Leading a commercially focussed team whilst also providing as unrivalled customer experience
• Develop team members capability to strengthen the overall operation
• Develop and maintain strong relationships with the national network of remedial and inspection engineers across all employment types (employed, franchisee and subcontractor population)
• Cultivate and develop commercially beneficial relationships with key suppliers and stakeholders
• Working alongside other team members and departments in the day-to-day delivery of gas services providing technical support
• Work collaboratively to resource and onboard new talent and champion development opportunities
• Take accountability for profit/loss margins for Engineer population and coherently report on a monthly basis to senior stakeholders
The Person
We are seeking an experienced manager who has previous experience and knowledge of the Gas Safety industry and the following skills and attributes:
• Proven commercial business acumen driven by targets to build business profitability
• AN Engaging leader with the tenacity to achieve, removing barriers to ensure challenges are resolved
• Self-start with entrepreneurial spirit who is able to operate with a hands on approach in a growing team
• Thrives on accountability and ownership, taking responsibility for the success or failures of their team
• An effective communicator with the ability to adapt their communication depending on the audience
• Excellent influencer who is able to engage all levels both internally and externally
• Highly organised and commercial, understanding how to best utilise the team
• The Ability to assimilate market information quickly and understand its commercial implications
• Clean driving licence – UK travel is expected with this position.
• Previous experience with project management
• Qualified and experienced within the Gas Industry
• Compliance knowledge in relations to Gas and H&S sectors
• Commercial background
• Strong IT skills with MS Office suite
• Digital/ Web competent
• Experience of managing a team both remotely and face to face.
Pay & Hours
The role is offered on a full-time (Mon-Fri 9am-5:30pm), permanent basis and has a starting salary of £50,000 + per annum.
Important Info
Applicants will need their own mode of transport due to the remote rural location of our client’s office. Please note that the company are not accessible via public transport.
How to Apply - Please apply to Gemma Turp through our website or alternatively, you can email a copy of your CV to gemma@horizoneast.co.uk
We aim to respond with specific feedback to every applicant via email within 14 days. However, as we are a small two-person independent agency, if we are extremely busy this may take longer. If you would like feedback sooner, then feel free to contact us via email and we will come back to you ASAP.
About Horizon - Horizon Search and Selection Ltd is owned and run by Gemma and Kate from our private offices in Bury St Edmunds. We’ve been in business for 12 years but have a combined 30(ish!) years’ recruitment experience between us. We’re friendly recruitment folks and love what we do. Here, we are acting as an employment agency on behalf of our client, the employer. We act as the ‘introducers’, so if you are successful, you will be directly employed by our client. We never share your details with anyone (including our client) without your consent. Any questions? Get in touch!
GDPR - Please note that all applications and enquiries are treated in the strictest of confidence. As part of our GDPR compliance, your CV and contact details will not be held by us for longer than 30 days unless written consent to do so is requested and obtained. Your CV and contact details will never be shared by us with a 3rd party unless specific consent has been obtained to do so. For more information on our privacy policies and how we comply to the GDPR then please visit our website and click on our privacy policy at the bottom of the page.
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